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所在平台: Udemy |
课程主页: https://www.udemy.com/course/balancing-demand-productive-capacity-in-service-operations/
课程评论：没有评论
课程名称：服务运营中的需求与生产能力平衡 课程概述：服务运营中的需求与生产能力平衡课程旨在帮助服务公司获得市场竞争优势。客户经常转向竞争对手的原因之一就是服务质量差、等待时间长以及未能及时得到服务。因此，高效、有效且经济的服务运营必须整合需求管理与生产能力规划系统。管理需求和生产能力规划不仅需要适应服务特性和制定价格策略，还要在需求变化时进行资源规划。 课程将探讨如何解决低服务吞吐量、库存管理和资源利用的问题，并强调这一管理对于客户满意度和服务组织总体成功的重要性。生产能力规划对于服务交付、质量管理、库存管理、资源管理和设备管理至关重要。它确保服务团队能够通过资源的优化利用、质量管理及成本节约来满足所需的需求水平。 服务交付通常需要多个步骤，而这些顺序交付方式有时会限制服务提供者同时为多个消费者提供服务的能力。因此，服务公司的盈利能力依赖于其生产能力或能服务的消费者数量。因此，服务公司必须学习如何管理其生产能力的各个要素，如物理设施、设备、人员或提供的服务数量，以满足市场需求。
Balancing Demand & Productive Capacity in Service Operations helps service companies to gain a competitive edge over others in the market as if there is anything that makes a customer move on to your competitor, then it is poor and slow service, having to wait in queue, and being disappointed at not getting served. For efficient, effective, and economical operation of services of an organization, it is essential to integrate the demand management and productive capacity planning system. Managing demand and productive capacity planning follow adaption of service features and finalization of a price strategy, resource planning during changes in demand.Managing demand and productive capacity planning addresses a fundamental problem of low service throughput, inventory management, and resource utilization. Managing demand and productive capacity planning are essential for customer delight and overall success of a service organization.Productive Capacity Planning is required for service delivery, quality management, inventory management, resource management, and equipment management. Productive Capacity Planning ensures that service team can meet the required demand levels through optimum utilization of resources, quality management, and cost savings.Services may require more than one step to be delivered to the customers. Also, many times, this sequential delivery places a constraint on the service provider's capacity to deliver services to multiple consumers who may arrive at once. It is obvious that the profitability of a service company depends upon its productive capacity or the number of consumers it can serve. Thus, it is crucial that's service companies should learn to manage elements of its productive capacity such as its physical facilities, equipment, personnel, or the number of services provided in order to fulfil the demand.
