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所在平台: Udemy |
课程主页: https://www.udemy.com/course/balancing-demand-in-service-operations/
课程评论：没有评论
课程名称：服务运营中的需求平衡 课程概述：本课程旨在帮助服务公司在市场中获得竞争优势，强调如果服务质量差、等待时间长以及未能满足客户需求，客户可能会转向竞争对手。为实现高效、有效和经济的服务运营，必须将需求管理与生产能力规划系统相结合。需求管理和生产能力规划需要根据服务特征的适应性、价格策略的确定以及需求变化时的资源规划进行调整。这两者的管理解决了低服务处理能力、库存管理和资源利用等根本问题，关乎客户满意度以及服务组织的整体成功。 课程进一步探讨生产能力规划在服务交付、质量管理、库存管理、资源管理和设备管理中的必要性。通过优化资源利用、质量管理和成本节约，生产能力规划确保服务团队能够满足所需的需求水平。服务交付通常需要多个步骤，这种顺序交付可能会限制服务提供者同时为多个客户提供服务的能力。因此，服务公司的盈利能力与其生产能力，即能够服务的客户数量密切相关。因此，服务公司必须学习如何管理其生产能力的各个要素，如物理设施、设备、人员和提供的服务数量，以满足需求。 此外，本课程强调，人们从失败中学到的东西往往多于成功。因此，避免仅仅复制最佳实践的一种高效方法是建立一个涉及对最差实践进行坦诚讨论的过程。这将有助于制定出有效的生产能力规划策略，因为参与者可以辩论不同良好实践的优缺点，寻找组织内部可能已经浮现的成功做法，并发展出未来的实践方向。
This helps service companies to gain a competitive edge over others in the market as if there is anything that makes a customer move on to your competitor, then it is poor and slow service, having to wait in queue, and being disappointed at not getting served. For efficient, effective, and economical operation of services of an organization, it is essential to integrate the demand management and productive capacity planning system. Managing demand and productive capacity planning follow adaption of service features and finalization of a price strategy, resource planning during changes in demand. Managing demand and productive capacity planning addresses a fundamental problem of low service throughput, inventory management, and resource utilization. Managing demand and productive capacity planning are essential for customer delight and overall success of a service organization. Productive Capacity Planning is required for service delivery, quality management, inventory management, resource management, and equipment management. Productive Capacity Planning ensures that service team can meet the required demand levels through optimum utilization of resources, quality management, and cost savings.Services may require more than one step to be delivered to the customers. Also, many times, this sequential delivery places a constraint on the service provider's capacity to deliver services to multiple consumers who may arrive at once. It is obvious that the profitability of a service company depends upon its productive capacity or the number of consumers it can serve. Thus, it is crucial that's service companies should learn to manage elements of its productive capacity such as its physical facilities, equipment, personnel, or the number of services provided in order to fulfil the demand.People learn more from their failures than from their success. Hence, one of the best approaches to avoid copying best practices of productive capacity planning is to create a process involving frank discussion about worst practices.This will help create very effective productive capacity planning strategies because people debate on the merits of different examples of good practice, scout the organizations for promising practices that may already be bubbling up and then develop a view of what next practice should be.
