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所在平台: Udemy |
课程主页: https://www.udemy.com/course/awareness-programme-on-tqm-business-excellence-models-t/
课程评论：没有评论
课程名称：通过人员实现卓越绩效（PEP）与全面质量管理（TQM） 概述：本课程围绕TQM的核心理念展开，即“第一次和每一次都正确地做正确的事情”。随着“商业卓越”这一术语的兴起，人们对TQM的理解逐渐产生混淆，因为许多业务改进方案都被称为TQM。首个商业卓越模型诞生于上世纪80年代中期，源于西方的质量运动。如今，许多国家把商业卓越模型视为提升组织绩效和国家竞争力的重要机制。常见的模型包括MBNQA、EFQM和德明模型。 课程收益：无论企业的行业、规模、结构或成熟度如何，组织都需要建立适当的管理框架以实现成功。卓越模型是一个实用的非处方框架，帮助组织评估它们在卓越之路上的位置，并理解与其设定愿景和使命相关的关键优势和潜在差距。该模型提供了一套共同的语言和思维方式，促进了组织内部及外部思想的有效沟通。此外，该模型整合了现有和计划中的举措，消除了重复，识别了差距，为组织的管理系统提供了基础结构。
Brief Note on Concept:Doing The Right Thing Right The First Time and Every Time is the aim of TQM.Over time, the term "Business Excellence" started to replace the terms "Quality" and "TQM", partly as a result of the considerable confusion as to the meaning of TQM, since all types of business improvement programmes were being called TQM. The first business excellence models were developed in the mid-1980s and came about as a result of the quality movement in the West. Today, many countries view business excellence models as a key mechanism for improving the performance of organizations, as well as national competitiveness. Popular Models are MBNQA,EFQM and Deming.Benefits:Regardless of sector, size, structure or maturity, organizations need to establish an appropriate management framework to be successful. The Excellence Model is a practical, non-prescriptive framework that enables organizations to assess where they are on the path to excellence; helping them to understand their key strengths and potential gaps in relation to their stated Vision and Mission. The Model provides a common vocabulary and way of thinking about the organization that facilitates the effective communication of ideas, both within and outside the organization. It integrates existing and planned initiatives, removing duplication and identifying gaps. It provides a basic structure for the organization's management system.
