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所在平台: Udemy |
课程主页: https://www.udemy.com/course/aviation-passenger-service-and-handling/
课程评论：没有评论
**课程名称：** 航空：旅客服务与保障 **课程概述：** 您是否曾好奇，在航空业中最具代表性的机场岗位上工作需要具备哪些素质？为了获得心仪的航空公司职位，充分的研究和信息收集是迈出第一步的关键，这将帮助您建立信心，克服招聘过程中的紧张情绪。本课程“旅客服务与保障”旨在助您迈出实现梦想的第一步。 完成本课程后，您将能够： * 在应聘旅客服务代理职位时，自信有效地进行面试。 * 对于新入职的旅客服务代理，掌握确保顾客在每一次接触点都能获得难忘体验的技能。 * 在要求严苛的客户服务环境中提供卓越的客户服务。 本课程将涵盖以下内容： * 服务及其重要性 * 第一印象 * 旅客的期望 * 中转和转机旅客 * 特殊旅客 * 医疗案例 本课程将是您开启航空职业生涯的绝佳第一步。让我们开始吧！
Ever wonder what it takes to work at one of the airlines industry's most visible airport position? The first actual step on the path of getting a job is spending time on researching and gathering as much information as you can about this job to gain confidence which will enable you to overcome any nervous anxiety about the recruitment process. This course; Passenger Service and Handling is meant to help you make that first step of getting your dreams job. At the end of this course you will be able to conduct yourself effectively during an interview for a Passenger Service Agent's position. And if you are a newly hired Passenger Service Agent, you will be able to obtain skills to ensure a memorable customer experience at every customer touch point. You will also be able to provide superior customer service in a demanding customer facing environment. In this course, we will explain: Service and its importanceThe First ImpressionPassengers' ExpectationsTransit and Transfer passenger Special PassengersMedical Cases This course will be a great first step for you to start your career in Aviation. Let's start.
