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所在平台: Udemy |
课程主页: https://www.udemy.com/course/avaya-self-service-developer/
课程评论：没有评论
课程名称：Avaya自助服务开发基础 课程概述：IVR（交互式语音应答）系统可以广泛应用于移动支付、银行支付、服务、零售订单、公用事业、旅游信息和天气查询等场景。许多人常将自动接待员误认为是IVR，但这两个术语在传统电信专业人士眼中是截然不同的。IVR的目的是接收输入、处理信息并返回结果，而自动接待员的功能则是路由电话。课程还会介绍语音响应单元（VRU）的概念。 Avaya体验门户IVR和编排设计器培训旨在帮助组织理解并运用动态实时的自助服务方案，借助Avaya智能客户路由实现自动化外呼服务，并利用现有网络应用创建引人注目的新服务。该开发培训涵盖以下内容： 1. **体验门户媒体服务器**：提供终止电话会话、连接第三方多媒体服务以及管理VoiceXML和CCXML会话的自动化功能概念。 2. **体验门户管理器**：集中运营、管理和配置体验门户、主动外呼经理、智能客户路由和其他Avaya产品的接口。 3. **编排设计器**：支持体验门户及其他Avaya自助服务平台应用开发的开发工具。 4. **应用执行环境**：为使用编排设计器开发的CCXML和VoiceXML应用提供部署和运行的虚拟环境。 5. **全渠道应用**：通过开发多渠道（电子邮件、短信、语音）自助服务应用来增强客户服务体验的概念。 6. **开发自助服务应用**：从头开始开发自助服务语音应用以提升客户服务体验。 该课程旨在为希望进入自助服务和IVR开发领域的开发者提供必要的基础知识和技能。
IVR systems can be used for mobile purchases, banking payments, services, retail orders, utilities, travel information and weather conditions. A common misconception refers to an automated attendant as an IVR. The terms are distinct and mean different things to traditional telecommunications professionals-the purpose of an IVR is to take input, process it, and return a result, whereas that of an automated attendant is to route calls. The term voice response unit (VRU) is sometimes used as well.The Avaya Experience Portal IVR and Orchestration Designer training enables organizations to understand and employ dynamic, real-time self-service treatments using Avaya Intelligent Customer Routing; to automate outbound services with Proactive Outreach Manager; and to leverage existing web applications to create compelling, new servicesThis Developer Training on Experience Portal includes:Experience Portal media servers, concepts on which provide automation functionality such as terminating telephony sessions, interfacing to third-party multimedia services and the management of VoiceXML and CCXML sessions.Experience Portal Manager, concepts which provides centralized operations, administration, management and provisioning interfaces for Experience Portal, Proactive Outreach Manager, Intelligent Customer Routing and other Avaya products.Orchestration Designer, Developer tools which supports application development for Experience Portal and other Avaya self service platforms.Application Execution Environment is a virtual environment where CCXML and VoiceXML applications developed using Orchestration Designer can be deployed and run.Omni-channel Applications understand concepts to enhanced customer service experience by developing multi channel (email, SMS, voice) applications for self service.Develop Self Service Applications Start Developing Applications from scratch for customer service experience by developing voice applications for self service with Orchestration Designer.
