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所在平台: Udemy |
课程主页: https://www.udemy.com/course/artificial-intelligence-in-hotel-management/
课程评论：没有评论
**课程名称：** 酒店业人工智能 **课程概述：** 本课程探讨人工智能（AI）和机器学习在酒店业的应用。AI在酒店业的整合日益普遍，从面向客人的服务到内部运营流程，都融入了AI技术。尽管人们对AI可能取代人类工作的担忧，但本课程强调AI更能增强酒店业务的工作效率。 您可能已经熟悉一些AI的应用，例如Siri和Alexa等语音助手，它们都运用了AI技术。此外，网站上的客服聊天机器人也是AI的成果。在酒店业，AI驱动的聊天机器人已被用于提供礼宾推荐、客房配送等服务。 AI能够通过自动化诸如预订和无接触入住等重复性任务，极大地优化酒店运营，使员工能够专注于提供个性化的客户服务。AI通过分析历史数据、预测未来需求和收入，以及优化定价和可用性，显著提升了酒店的收入水平。
Hospitality artificial intelligence is the use of artificial intelligence and machine learning specifically within the hospitality industry. Property groups and hospitality brands are increasingly integrating hotel artificial intelligence into their operation, from guest-facing services to internal team processes. There is a very great fear that artificial intelligence will take away peoples job from them, but l might say in confidence that it rather came to enhance the work of the hotel business. While artificial intelligence in hotels might seem like a brand - new phenomenon, you are probably familiar with more applications than you might realize for example voice-activated tools like Siri and Alexa use the principles of artificial intelligence technology to function, according to a guide from mckinsey. It might interest you to know that other tools like customer service chatbots on websites, were also created using artificial intelligence. Currently there are service chatbots that use artificial intelligence in hotels to function, such as concierge recommendations to in-room deliveries.Artificial intelligence can greatly have impact on hotel operations by automating repetitive tasks such as booking and contactless check-in processes, freeing up staff to focus on providing personalized service to guests. Most hotel companies revenue have improve greatly, because artificial intelligence helps in using historical data and predicting future demand and revenue, optimizing pricing and availability to maximize revenue.
