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所在平台: Udemy |
课程主页: https://www.udemy.com/course/apple-certified-support-professional-1014/
课程评论：没有评论
课程名称：苹果认证支持专业人员 10.14 课程概述： 苹果认证支持专业人员（ACSP）认证专为IT专业人员、帮助台工作人员和高级用户设计，旨在掌握macOS及其核心功能。此课程提供全面的macOS培训，重点在配置关键服务、执行基本故障排除和支持多个用户。课程结束时，参与者将具备有效管理macOS环境和提供高质量技术支持的知识和技能。 课程内容： 该课程涵盖了管理和支持macOS环境所需的全面主题。首先，课程介绍macOS架构和组件，了解其版本和更新，以及用户界面的导航。参与者将学习配置系统偏好设置、管理用户账户和权限、设置网络连接，以及处理软件安装和更新。课程深入探讨安全性和隐私，包括安全功能的实施、防火墙和隐私设置，以及FileVault加密。故障排查和维护也是课程的一部分，重点在于诊断问题、使用诊断工具和进行修复。用户支持培训包括为macOS用户提供有效的帮助、文件管理和通信服务故障排除。网络和共享主题涉及网络配置、文件共享和外设管理。高级主题包括理解系统日志、将macOS与其他操作系统集成，以及为ACSP认证考试做准备。 完成课程后，学员有资格参加苹果认证支持专业人员（ACSP）考试，成功者将获得ACSP认证，验证其支持和管理macOS环境的专业能力。
The Apple Certified Support Professional (ACSP) certification is designed for IT professionals, help desk personnel, and advanced users who need to master macOS and its core functionality. This course provides comprehensive training on macOS, focusing on configuring key services, performing essential troubleshooting, and supporting multiple users. By the end of this course, participants will possess the knowledge and skills necessary to effectively manage macOS environments and deliver high-quality technical support.The Apple Certified Support Professional (ACSP) course covers a comprehensive range of topics essential for managing and supporting macOS environments. It begins with an overview of macOS architecture and components, including an understanding of its versions and updates, and navigation of the user interface. Participants will learn to configure system preferences, manage user accounts and permissions, set up network connections, and handle software installations and updates. The course delves into security and privacy, teaching the implementation of security features, firewall and privacy settings, and FileVault encryption. Troubleshooting and maintenance are also covered, focusing on diagnosing issues, using diagnostic tools, and performing repairs. User support training includes effective assistance for macOS users, file management, and troubleshooting communication services. Networking and sharing topics address network configuration, file sharing, and peripheral management. Advanced topics involve understanding system logs, integrating macOS with other operating systems, and exam preparation for the ACSP certification. This well-rounded curriculum equips participants with the skills to effectively support macOS environments and enhance their professional IT capabilities.Upon completing the course, candidates are eligible to take the Apple Certified Support Professional (ACSP) exam. Successful candidates will earn the ACSP certification, validating their expertise in supporting and managing macOS environments.
