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所在平台: Udemy |
课程主页: https://www.udemy.com/course/anger-management-vineetsharma/
课程评论：没有评论
课程名称：愤怒管理 - 处理困难行为 课程概述：本课程由5个视频和4个小测验组成，旨在强化学习。它是一门基础的愤怒管理课程，重点关注两个主要目标：准备自己应对通常会导致愤怒冲突的情境，并提供应对这些情境的工具。建议一次性完成课程，但要在工作中定期应用所学内容。课程语言为英语，案例主要来自医疗行业和个人生活，以便清晰地阐述概念。然而，学习内容可以应用于所有需要管理愤怒的挑战性互动中。 该课程适用于个人或人力资源专业人士用来培训他们的团队。无论是个人互动还是职业交流，愤怒管理的规则在任何地方都是适用的。它在需要频繁客户互动的工作或业务中尤为实用，例如销售和服务工作，如接待、医生、护士、汽车经销商、零售店等。 课程内容包括管理他人和自己愤怒的技巧，涉及的主题包括： - 应用愤怒管理的场合 - 导致愤怒的情境 - 正确道歉的方法 - AVID 技巧 - 累积视频，以便完整观看课程 课程的正确学习方式是观看课程视频并做笔记，然后根据所学内容完成多项选择题测验。完成课程后，您将能够回答以下问题： - 应对愤怒者的最佳反应是什么？ - 如何正确处理愤怒和讽刺的评论？ - AVID 愤怒管理技巧是什么？ 整体来说，这是一门实用的课程，旨在帮助学员在个人和职业生活中更好地处理愤怒情绪。
Course consists of 5 videos and 4 Quizzes to reinstate the learning.It is a basic course on Anger Management focused on 2 key objectives:-Preparing yourself for the situations that typically result in angry conflicts-Providing the tools to deal with such situationsTry to finish the course in a single sitting. However, apply the learning regularly at work.Course language is English. Most examples are from healthcare sector and personal lives to give clarity to conceptsHowever, the learning could be implemented in all challenging interactions wherein managing anger is crucial.The course could be used by individuals or HR professionals to train their teams.Whether it`s personal interactions or professional ones, the rules of anger management are applicable everywhere.Professionally, it`s best applicable in jobs/businesses wherein there are frequent customer interactions.Sales and service jobs like receptions, doctors, nurses, car dealerships, retail outlets etc.The course covers techniques to managing the anger of others and selfFollowing topics are covered in the course video and the assessments:Where to apply Anger ManagementSituations leading to angerApologizing correctlyAVID TechniqueCumulative video to watch to complete course at a stretchThe correct approach to go through the course- Watch the course video and take down notes.Go through the MCQ`s based upon the learning. On course completion you`ll be able to answer questions like:Best reaction to an angry person?Correct approach to deal with angry and sarcastic comments?What is the AVID technique of anger management?
