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所在平台: Udemy |
课程主页: https://www.udemy.com/course/anger-management-self-others/
课程评论：没有评论
课程名称：愤怒管理 - 自我与他人（印地语） 课程概述：本课程包含40分钟的学习环节，之后会有一系列选择题以巩固学习内容。课程中的大部分例子来源于医疗行业和个人生活，但所学知识也适用于所有需管理愤怒的挑战性互动场合。无论是个人互动还是职业环境，愤怒管理的原则都适用。该课程特别适合从事频繁与客户互动的工作，如销售和服务职位（如接待员、医生、护士、汽车销售、零售店等）。课程内容涵盖了管理自我和他人愤怒的技巧，采用印地语和英语的混合语言，口语为印地语，而所有的评估和视频字幕均为英语。 课程内容包括： - 声音与身体语言 - 同理心 - 正确道歉的方式 - AVID技术 - 挑战性情境及应对策略 正确的学习方式为：观看课程视频并做笔记，然后根据学习内容完成选择题。完成课程后，您将能够回答以下问题： - 愤怒的实际原因是什么？ - 愤怒对身心健康的影响？ - 如何识别一个人生气的迹象？ - 针对愤怒的人应该采取最好的反应？ - 在愤怒管理中，身体语言和声音的规则是什么？ - 处理愤怒和讽刺评论的正确方法？ - 如何利用同理心来平息一个愤怒的人？ - AVID愤怒管理技术是什么？ 这个课程适合个人以及人力资源专业人士，用于培训团队，帮助他们在愤怒管理方面提升能力。
Course consists of a 40 minute learning session followed by a series of MCQ`s for reinstating the learning. Most examples are from healthcare sector and personal lives. However, the learning could be implemented in all challenging interactions wherein managing anger is crucial.The course could be used by individuals or HR professionals to train their teams.Whether it`s personal interactions or professional ones, the rules of anger management are applicable everywhere.Professionally, it`s best applicable in jobs/businesses wherein there are frequent customer interactions.Sales and service jobs like receptions, doctors, nurses, car dealerships, retail outlets etc.The course covers techniques to managing the anger of others and selfLanguage used is a mix of Hindi and English. Spoken words are in Hindi, however, all the assessments and video captions are in EnglishFollowing topics are covered in the course video and the assessments:Voice and Body LanguageEmpathyApologizing correctlyAVID TechniqueChallenging situations and the correct strategy to deal with themThe correct approach to go through the course- Watch the course video and take down notes. Go through the MCQ`s based upon the learning. On course completion you`ll be able to answer questions like:Actual reasons behind anger?Impact of anger on physical and mental health?What are the signs of a person getting angry?Best reaction to an angry person?Rules of Body Language and Voice during anger management?Correct approach to deal with angry and sarcastic comments?How to use empathy to calm down an angry person?What is the AVID technique of anger management?
