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所在平台: Udemy |
课程主页: https://www.udemy.com/course/an-introduction-to-laboratory-performance-improvement/
课程评论：没有评论
课程名称：实验室绩效改善导论 课程概述：本课程旨在让您了解诊断实验室在医疗保健中的重要性，以及外部环境如何影响实验室的运营。课程将深入探讨实验室价值链，强调如何在实现高质量结果与保持财务可持续性之间找到平衡。此外，课程将介绍一种绩效改善框架，称为实验室绩效的八项原则，帮助学员构建实验室的确定性，赋能实验室员工，并维持创新能力。 学员将在课程中学习如何利用关键绩效领域和关键绩效指标评估自身的绩效、设定目标并解决差距。课程还将阐述实验室流程以及如何配置资源以应对需求。内容包括数据收集的基本流程，使用流程图和数据收集表，以及利用各种工具和方法分析数据，识别瓶颈、产能问题、延误和浪费等问题领域。 此外，课程将指导学员如何检查收集阶段获得的信息，如何建立商业案例，实施项目并管理变革。学员还将学习如何在项目结束时分享项目面临的挑战、成功与实施经验。
This course will provide you with an overview of the importance of the diagnostic laboratory in healthcare and how the external environment impacts the way we do business in the laboratory. It will provide insights into the laboratory value chain and how it must be balanced to deliver quality outcomes at the top while achieving financial sustainability at the bottom. A performance improvement framework, called the 8 Principles of Laboratory Performance, will describe how to structure the laboratory for certainty, empower the laboratory staff, and sustain innovation. Delegates will learn how to use key performance areas and key performance indicators to determine their performance, where they want to be, and address the delta. It will provide insights into the laboratory process and how resources must be configured to handle the demand. It will cover the basic process of data collection using process maps and data collection sheets. Different tools and methodologies that can be used to analyze the data and identify problem areas such as bottlenecks, capacity issues, delays, and waste will be discussed. The course will explain how to examine the information obtained from the collection phase, how to build the business case, implement the project and manage change. The student will also learn how to share information about the project challenges, successes, and implementation at the end.
