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所在平台: Udemy |
课程主页: https://www.udemy.com/course/amazon-connect-complete-training-course/
课程评论：没有评论
课程名称：亚马逊联络中心完整培训课程 课程概述：亚马逊联络中心是一种高度可扩展的云联系中心解决方案，可以通过简单的几次点击快速构建和部署。它提供语音和聊天功能，为客户提供全渠道体验。您可以使用亚马逊联络中心构建一个智能联系中心，使其能理解自然语言，类似于人类的对话，这样您的客户就不需要按键盘上的按钮，而是直接说出他们的需求。在本课程中，您将从基础知识开始学习亚马逊联络中心，一直到一些高级概念，帮助您构建一个智能联系中心。课程结束时，您将能够自信地设计和设置亚马逊联络中心解决方案。 此课程不仅仅是学习亚马逊联络中心。我们还将构建一个能够理解自然语言的智能联系中心解决方案，使客户能够简单地表达需求，而无需按下不同的按钮。为了设置这样一个复杂的联系中心解决方案，我们将使用一些其他的 AWS 产品，除了亚马逊联络中心，还包括亚马逊 Lex、AWS Lambda、Dynamo DB、CloudWatch 等等。这样一来，课程结束时，您将不仅对亚马逊联络中心有深入了解，还对所有这些产品有基本认识。我将从基础开始，介绍 AWS 概览，并逐步指导您完成设置和配置。因此，您无需具备亚马逊联络中心或其他 AWS 产品的任何先前经验或知识。
Amazon Connect is a highly scalable cloud based contact center solution that can be quickly built and deployed with only a few clicks. It includes both voice and chat providing an Omnichannel experience for the customers. You can build an intelligent contact center using Amazon Connect that can understand natural language like a human so that your customers don't have to press buttons on their keypad, instead say what they want.In this course, you will learn Amazon Connect from the basics to some of the advanced concepts that will help you to build an intelligent contact center. By the end of this course you will be confident to design and setup an Amazon Connect contact center solution. This course is not about learning just Amazon Connect. We will build an intelligent contact center solution that can understand Natural Language so your customers can simply say what they want and don't have to press different buttons on their keypad.So in order to setup such a sophisticated contact center solution, we are going to use a few other AWS products in addition to Amazon Connect such as Amazon Lex, AWS Lambda, Dynamo DB, CloudWatch and so on as a part of this journey. This also means that by the end of this course you will have a basic understanding of all these products in addition to learning Amazon Connect in depth. I will be covering everything right from the basics including an overview of AWS and will guide you step by step on the setup and configuration. So you don't need any prior experience or knowledge with Amazon Connect or any other AWS products.
