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所在平台: Udemy |
课程主页: https://www.udemy.com/course/amazon-connect-cloud-contact-centre-and-aws-services-hindi/
课程评论：没有评论
课程名称：亚马逊 Connect 云联络中心完整课程（印地语） 课程概述：亚马逊 Connect 是一种高度可扩展的云联络中心解决方案，只需几次点击即可快速设置和部署。它支持语音和聊天，为客户提供无缝的多渠道体验。通过利用亚马逊 Connect，您可以创建一个智能联络中心，能够理解自然语言，使客户能够通过说出请求来进行沟通，而无需导航复杂的按键菜单。 在本课程中，您将学习如何使用亚马逊 Connect，从基础知识开始，逐步深入更高级的主题，以帮助您建立一个智能、响应迅速的联络中心。到课程结束时，您将具备设计和配置亚马逊 Connect 联络中心解决方案所需的技能和信心。 课程内容不仅限于学习亚马逊 Connect，还涉及创建能够理解自然语言的智能联络中心，使客户能够以口头方式表达需求，而无需按任何按钮。为了构建这个先进的联络中心，课程还将结合其他 AWS 服务，例如 Amazon Lex、AWS Lambda、DynamoDB 和 CloudWatch。因此，完成课程后，您不仅将深入理解亚马逊 Connect，还会对这些补充的 AWS 工具有一定的认识。 我将逐步指导您，从 AWS 的基本概述开始，教您如何设置和配置每个组件。无需具备亚马逊 Connect 或其他 AWS 服务的先前经验，仅需具备学习的意愿即可！
Amazon Connect is a highly scalable, cloud-based contact center solution that can be quickly set up and deployed with just a few clicks. It supports both voice and chat, delivering a seamless omnichannel experience for your customers. By leveraging Amazon Connect, you can create an intelligent contact center that understands natural language, allowing customers to simply speak their requests rather than navigating through a keypad menu.In this course, you'll learn how to use Amazon Connect, starting from the basics and progressing to more advanced topics that will enable you to build a smart, responsive contact center. By the end of the course, you'll have the skills and confidence to design and configure an Amazon Connect contact center solution. This course goes beyond just learning Amazon Connect-it's about creating an intelligent contact center that can understand natural language, allowing your customers to express what they want verbally, without the need to press any buttons.To build this advanced contact center, we'll also explore other AWS services in conjunction with Amazon Connect, such as Amazon Lex, AWS Lambda, DynamoDB, and CloudWatch. This means that by the end of the course, you'll not only gain a solid understanding of Amazon Connect, but also become familiar with these complementary AWS tools. I'll guide you through everything step-by-step, starting with a basic overview of AWS, and show you how to set up and configure each component. No prior experience with Amazon Connect or other AWS services is required-just a willingness to learn!
