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所在平台: Udemy |
课程主页: https://www.udemy.com/course/amazon-connect-cloud-contact-centre-and-aws-services-eng/
课程评论：没有评论
课程名称：亚马逊Connect云联络中心完整课程 课程概述：亚马逊Connect是一种高度可扩展的云联络中心解决方案，能够迅速设置和部署，只需点击几下即可完成。它支持语音和聊天，为客户提供无缝的全渠道体验。通过利用亚马逊Connect，您可以创建一个智能的联络中心，能够理解自然语言，允许客户直接用语言表达请求，而无需通过键盘菜单进行导航。 在这门课程中，您将学习如何使用亚马逊Connect，从基础知识入手，逐步深入到更高级的主题，使您能够构建一个智能且响应迅速的联络中心。课程结束时，您将具备设计和配置亚马逊Connect联络中心解决方案的技能和信心。 这门课程不仅仅是学习亚马逊Connect，更是关于创建一个能够理解自然语言的智能联络中心，让客户无需按按钮即可口头表达需求。为了构建这一先进的联络中心，我们还将探索与亚马逊Connect配合使用的其他AWS服务，例如亚马逊Lex、AWS Lambda、DynamoDB和CloudWatch。因此，学习结束后，您不仅将全面了解亚马逊Connect，还将熟悉这些互补的AWS工具。 我会逐步指导您，从AWS的基本概述开始，展示如何设置和配置各个组件。参与本课程不需要任何亚马逊Connect或其他AWS服务的先前经验，只需有学习的意愿即可。
Amazon Connect is a highly scalable, cloud-based contact center solution that can be quickly set up and deployed with just a few clicks. It supports both voice and chat, delivering a seamless omnichannel experience for your customers. By leveraging Amazon Connect, you can create an intelligent contact center that understands natural language, allowing customers to simply speak their requests rather than navigating through a keypad menu.In this course, you'll learn how to use Amazon Connect, starting from the basics and progressing to more advanced topics that will enable you to build a smart, responsive contact center. By the end of the course, you'll have the skills and confidence to design and configure an Amazon Connect contact center solution. This course goes beyond just learning Amazon Connect-it's about creating an intelligent contact center that can understand natural language, allowing your customers to express what they want verbally, without the need to press any buttons.To build this advanced contact center, we'll also explore other AWS services in conjunction with Amazon Connect, such as Amazon Lex, AWS Lambda, DynamoDB, and CloudWatch. This means that by the end of the course, you'll not only gain a solid understanding of Amazon Connect, but also become familiar with these complementary AWS tools. I'll guide you through everything step-by-step, starting with a basic overview of AWS, and show you how to set up and configure each component. No prior experience with Amazon Connect or other AWS services is required-just a willingness to learn!
