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所在平台: Udemy |
课程主页: https://www.udemy.com/course/agile-quality-management-and-quality-control/
课程评论：没有评论
课程名称：敏捷质量管理与质量控制 课程概述：本课程“敏捷质量管理与质量控制”带领学习者了解质量管理的历史演变，并展示了质量大师如德明、朱兰和克罗斯比等人的贡献。课程从基础入手，讲解了质量管理和质量控制的基本概念，重点介绍了PDCA（计划、执行、检查、行动）和DMAIC（定义、测量、分析、改进和控制）等方法。 在一般工具部分，课程讨论了质量成本、每百万机会中的缺陷、故障模式与影响分析、名义小组技术以及质量功能部署（QFD）。七大质量工具则涵盖了相关性图、鱼骨图、直方图、麻疹图、帕累托分析、流程图和分层分析。 统计过程控制部分详细解释了控制图及捕捉和分析定性信息和过程控制的工具。服务差距和服务质量在服务维度主题下进行了解释。ISO 9001:2000部分则涉及EFQM（欧洲质量管理基金会）卓越模型以及ISO 9001:2000下的质量体系和模型，同时简单介绍了ISO 14000系列。 在敏捷方法论部分，课程讨论了流行的敏捷技术，如敏捷、Scrum和看板，介绍了相关的常用术语，使学习者对于敏捷方法有一个概括性的了解。 最后，课程总结了所教学的质量管理与质量控制主题，并包括了一些常见的质量问题和解决方案的练习与参考部分。
This Course, Agile Quality Management and Quality Control takes the Learner through the historical evolution of Quality Management and showcases the contributions made by pioneers of Quality Gurus like Deming, Juran and Crosby etc.Basics of Quality Management and Quality Controls are explained in more fundamental approaches of PDCA (Plan, Do Check and Act) as well as DMAIC (Define, Measure, Analyze, Improve and Control).Under General Tools, the following topics are discussed namely, Cost of Quality, Defects per Million Opportunities, Failure Modes and Effect Analysis, Nominal Group Techniques and Quality Function Deployment or QFD.Seven Quality Tools discuss Correlation Diagrams, Fishbone Diagram, Histogram, Measles Chart, Pareto Analysis, Process Map and Stratification.Statistical Process Control is explained with explanations under Control charts and tools for capturing and analyzing qualitative information and process controls.Service Gaps and Service Quality are explained under the topic Service Dimensions.The section on ISO 9001:2000 deals with EFQM (European Foundation for Quality Management) Excellence Model and Quality Systems and Models under ISO 9001:2000. A short description on ISO 14000 series is also attempted in this section.In Agile Methodologies, popular Agile Techniques such as Agile, Scrum and Kanban boards and methodologies are discussed. Commonly used Agile terms are also discussed to get an overview of Agile from the discussions under this section.In Conclusion we draw the final points of the Quality Management and Quality Control topics taught and the exercises and reference section includes some of the more commonly found Quality based problems and solutions.
