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所在平台: Udemy |
课程主页: https://www.udemy.com/course/agentforce-practical-implementation/
课程评论：没有评论
**课程名称：** Mastering Salesforce Agentforce: Build & Deploy AI Agents **课程概述：** 本课程是为Salesforce开发者、管理员和顾问量身打造的实战指南，旨在帮助您掌握使用Salesforce Agentforce构建和部署AI驱动的自动化代理。通过学习Apex、Flows、Prompt Builder和Agentforce APIs等尖端技术，您将能够创建强大的、面向实际业务场景的AI代理，自动处理如潜在客户资格审查、案例解决、客户互动和会议安排等任务。 **您将学到：** * **Agentforce AI核心概念：** 深入理解Salesforce中的AI代理是什么，以及它们如何协同工作。 * **动手构建AI代理：** 学习使用自定义Apex逻辑、声明式Flows和Prompt Templates创建AI代理。 * **Prompt Builder的应用：** 掌握如何利用文本、图像和上下文变量创建动态提示，以实现个性化互动。 * **Agentforce APIs深度解析：** * 使用Agent API以编程方式触发和管理AI代理。 * 通过MIAW (Messaging In App and Web) API将AI模型无缝集成到您的Flows中。 * 利用Models API选择和优化适合您业务需求的AI模型。 * **上下文变量与过滤器：** 利用上下文信息，根据用户角色、记录数据和互动历史定制AI代理的行为。 * **数据图书馆集成：** 学习如何通过连接文件、知识文章和网络搜索来利用Agentforce的数据图书馆。 * **实际应用场景：** 构建适用于销售、客户支持和现场服务等行业的AI代理。 * **AI代理部署：** 了解在Salesforce组织中部署和扩展AI代理的最佳实践。 * **敏感信息掩码：** 学习在AI代理对话中掩盖敏感数据的最佳实践。 * **从文件中提取信息：** 掌握如何在Prompt Builder中从文件、Notes & Attachments中提取信息。（即将推出Agentforce DX：使用CLI命令创建AI代理和测试）
In today's fast-paced digital world, AI-driven automation is revolutionizing how businesses operate. Salesforce Agentforce is your practical, step-by-step guide to building intelligent AI agents using cutting-edge Salesforce technologies like Apex, Flows, Prompt Builder, and Agentforce APIs.Whether you're a Salesforce Developer, Admin, or Consultant, this course equips you to create powerful, scenario-based AI agents that handle real-world business tasks-like lead qualification, case resolution, customer engagement, and meeting scheduling-automatically.What You'll Learn:Core Concepts of Agentforce AI: Understand what AI agents are in Salesforce and how they work behind the scenesHands-On Agent Creation: Build agents with custom Apex logic, declarative Flows, and Prompt TemplatesUse of Prompt Builder: Learn how to create dynamic prompts using text, images, and context variables for personalized interactionsDeep Dive into APIs:Use the Agent API to trigger and manage agents programmaticallyWork with MIAW (Messaging In App and Web )API to integrate AI models seamlessly into your flowsExplore Models API to select and fine-tune the right AI model for your use caseContext Variables & Filters: Use context to tailor agent behavior based on user role, record data, and interaction historyData Library Integration: Learn how to use Agentforce's Data Library by connecting files, knowledge articles & web searchReal-World Scenarios: Build agents for industries like sales, customer support, and field serviceAgent Deployment: Best practices for deploying and scaling agents across your Salesforce orgMask Sensitive Information: Best practices for masking sensitive data during agent conversationExtract Information From Files: Extract information from Files And Notes & Attachments in prompt builder.Agentforce DX: Create Agents Using CLI commands and Testing(Coming Soon).
