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所在平台: Udemy |
课程主页: https://www.udemy.com/course/advanced-it-troubleshooting-for-helpdesk-support-technicians/
课程评论：没有评论
课程名称：高级 IT 故障排除技术支持技术员 课程概述：在本课程中，您将学习一些更高级的 IT 故障排除技术，这将教您如何解决 Windows 计算机上可能出现的更复杂的问题。课程内容涵盖以下几个主题： 1. **设备管理器** - 列出您机器上安装的设备类型，并允许您更新驱动程序和查看硬件信息。 2. **Windows 更新** - 显示与更新相关的所有设置，并让您更改自动安装等设置。 3. **用户帐户控制 (UAC)** - 一项旨在阻止恶意软件在您机器上运行的安全功能。 4. **网络连接** - 确保您的机器能够连接到网络并访问资源。 5. **Windows 注册表** - 允许您查看和更改控制操作系统各个方面的设置，使用时要小心！ 尽管这些技术是在 Windows 10 上经过验证的，但它们与微软当前支持的任何版本的 Windows 都相关，对于仍使用 Windows XP 的用户也同样有用，因为自技术开始以来，故障排除的基本概念并没有改变，尤其是在物理故障排除方面，例如确保机器有电的理念始终值得考虑。
Over this course, you'll learn some of the more advanced IT troubleshooting techniques, which will teach you how to solve some of the more difficult issues that can sometimes occur with Windows computers,Topics covered are as follows:Device Manager - This lists the types of devices installed on your machine and lets you update drivers and view hardware informationWindows Update - Shows all settings related to updates and let's you change settings such as automated installUser Account Control (UAC) - A security feature that is aimed at stopping malicious software from running on your machineNetwork Connectivity - Ensuring that your machine is able to connect to the network and access resourcesWindows Registry - Allows you to view and change settings that control all aspects of the operating system - use with care!Whilst these techniques were tried and tested on Windows 10, they are relevant to any version of Windows currently supported by Microsoft, and should also be of use to anyone who is still on Windows XP as well, as the basic concepts of troubleshooting haven't changed since technology began, especially in the case of physical troubleshooting, as concepts such as ensuring a machine has power will always be worth taking into account.
