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所在平台: Udemy |
课程主页: https://www.udemy.com/course/advanced-active-listening-skills-for-global-professionals/
课程评论：没有评论
课程名称：全球专业人士的高级积极倾听技巧 课程概述： 在当今动态多样的专业环境中，有意识的积极倾听已不再是可选项，而是必需品。该课程旨在为专业人士提供实用工具和策略，以增强沟通、促进合作并有效解决冲突。通过简洁的课程内容、真实场景和互动练习，参与者将学习如何在文化和情感复杂性中有意图和同理心地倾听。课程结束时，学习者将把倾听习惯转变为建立信任、改善关系和提升领导力效能的强大工具。 您将掌握的关键概念： 1. 积极倾听基础：超越被动听的状态，在对话中全面参与，展现积极倾听。 2. 同理心与情感智力：通过理解他人视角，提升工作关系，做出具情感认知的回应。 3. 冲突解决：运用反思倾听技术，有效应对和调解职场分歧。 4. 非语言沟通：解读肢体语言、眼神交流和语调，揭示未言明的信息。 5. 文化敏感性：尊重文化规范与价值观，调整自己的倾听技巧以适应多元团队。 课程大纲： 本课程分为五个部分，逐步提升您的倾听技能： 1. 介绍 - 欢迎及课程目标 - 积极倾听的重要性 - 课程概述与路线图 2. 积极倾听的基础 - 什么是积极倾听？ - 如何让人感到被倾听 - 如何理解真实信息 - 通过开放式问题获得的洞察 - 互动练习：识别倾听障碍 3. 在冲突与跨文化背景中的积极倾听 - 利用冲突解决的力量 - 在情感对话中保持冷静 - 在分歧中进行反思倾听 - 跨文化调整积极倾听技巧 - 互动练习：通过倾听解决冲突 4. 积极倾听的实际应用 - 连接积极倾听与职场影响力 - 制定个人倾听计划 - 互动练习：积极倾听行动计划模板 5. 结论 - 对积极倾听的最终思考 - 顶石练习：职场倾听场景 您将实现的目标： - 展示有意识的积极倾听，改善职场沟通与合作。 - 使用反思倾听与情感稳定解决冲突。 - 通过同理心与文化适应性，与多元同事建立信任与更强连接。 - 解读并利用非语言线索，理解更深层的信息。 - 制定个人行动计划，将积极倾听整合到您的领导和日常工作中。 适合对象： - 经理、团队领导和人力资源专业人士。 - 寻求增强职场沟通的专业人士。 - 任何希望提升倾听技能以促进信任、合作和领导力的人。 课程形式： 本互动课程持续3小时，包括： - 吸引人的视频课程与真实案例。 - 互动练习，如冲突解决场景和积极倾听行动计划。 - 发人深省的阅读材料和案例研究。 - 加强学习的练习测验。 - 应用技能于真实职场场景的顶石项目。 无论您是经验丰富的领导者还是有抱负的专业人士，掌握有意图的积极倾听将为您提供目的明确的倾听工具，提升职场互动并释放您的领导潜力。让我们一起改变倾听方式，因为更好的倾听会带来更好的结果！
Course Description: In today's dynamic and diverse professional environments, intentional active listening is no longer optional-it's essential. This course, Mastering Active Listening in the Global Workplace, is designed to equip professionals with practical tools and strategies to enhance communication, foster collaboration, and resolve conflicts effectively.Through concise lessons, real-world scenarios, and interactive exercises, participants will learn to listen with intention and empathy while navigating cultural and emotional complexities. By the end of this course, learners will transform their listening habits into a powerful tool for building trust, improving relationships, and enhancing leadership effectiveness.Key Concepts You'll Master:Active Listening Fundamentals: Move beyond passive hearing to fully engage and demonstrate active listening in conversations.Empathy and Emotional Intelligence: Deepen workplace relationships by understanding perspectives and responding with emotional awareness.Conflict Resolution: Apply reflective listening techniques to navigate and mediate workplace disagreements effectively.Non-Verbal Communication: Decode body language, eye contact, and vocal tone to uncover unspoken messages.Cultural Sensitivity: Adapt your listening skills to diverse teams by respecting cultural norms and values.Course OverviewThis course is organized into 5 engaging sections that progressively build your listening skills:Section 1: IntroductionWelcome and Course GoalsWhy Active Listening MattersCourse Overview and RoadmapSection 2: Foundations of Active ListeningWhat is Active Listening?How to Make People Feel HeardHow to Understand the Real MessageThe Insights Gained Through Open-Ended QuestionsInteractive Exercise: Identifying Barriers to ListeningSection 3: Active Listening in Conflict and Cross-Cultural ContextsUtilizing the Power of Conflict ResolutionMaintaining Composure During Emotional ConversationsEngaging in Reflective Listening During DisagreementsAdapting Active Listening Across CulturesInteractive Exercise: Conflict Resolution Through ListeningSection 4: Active Listening Practical ApplicationsConnecting Active Listening to Workplace ImpactBuilding Your Personal Listening PlanInteractive Exercise: Active Listening Action Plan TemplateSection 5: ConclusionFinal Thoughts on Active ListeningCapstone Exercise: Workplace Listening ScenariosWhat You'll Achieve:By completing this course, you'll be able to:Demonstrate intentional active listening to improve workplace communication and collaboration.Resolve conflicts using reflective listening and emotional composure.Build trust and stronger connections with diverse colleagues through empathy and cultural adaptability.Interpret and leverage non-verbal cues to understand deeper messages.Develop a personal action plan to integrate active listening into your leadership and daily work.Who Should Take This Course?Managers, team leaders, and HR professionals.Professionals seeking to strengthen workplace communication.Anyone aiming to improve listening skills to foster trust, collaboration, and leadership.Course Format:This interactive 3-hour course includes:Engaging video lessons with real-world examples.Interactive exercises like conflict resolution scenarios and active listening action planning.Thought-provoking readings and case studies.Practice quizzes to reinforce your learning.A capstone project to apply your skills in realistic workplace scenarios.Whether you're a seasoned leader or aspiring professional, Mastering Intentional Active Listening will give you the tools to listen with purpose, elevate workplace interactions, and unlock your leadership potential.Let's transform the way you listen-because better listening leads to better outcomes!
