|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/account-management-101-tactics-for-partner-success/
课程评论：没有评论
课程名称：初学者的客户管理 课程概述：今天就报名，实践建立和发展与合作伙伴之间强大关系的真实世界策略。通过实际案例和案例研究，学习克服客户管理中的常见挑战，同时保持与各种合作伙伴的忠诚度。本课程适合初学者和对客户管理感兴趣的人，特别是那些正在考虑成为客户经理的人。 课程将帮助您建立伙伴管理技能，以实现共同目标，建立信任并克服障碍。我们将教授以下内容： - 设定个人及共同目标，以指导关系发展 - 定义界限并与合作伙伴设定明确的期望 - 探索扩大合作价值的策略 - 建立合作伙伴的愉悦感和忠诚度 - 在困难对话中选择有效的沟通语言 - 在合作伙伴关系的起伏中维持健康互动 - 探索合作关系各个阶段的策略和工具 如今，许多公司雇用员工来管理高端客户或合作伙伴，通常称为客户经理。这些团队的主要目标是支持关键合作伙伴的满意度和忠诚度，朝着共同目标努力，最终扩大合作关系，以使其业务受益。 此课程为渴望成为或刚入行的客户经理奠定必要的基础技能，侧重于初步知识，而不是高级策略。 我们将首先探讨如何为合作关系打下良好基础，包括设定明确的目标和界限。接下来，我们将讨论通过不同的互动方式来建立合作关系，包括在每种互动中使用的语言建议。最后，我们将举例说明可能面临的合作伙伴冲突情景，每个场景都会配有案例研究，让您能够将新技能应用于现实案例。 课程结束时，您将能够自信地维持健康的合作伙伴关系，伴随合作关系的整个生命周期。欢迎您今天加入我们！
Enroll today and practice real-world strategies to build and grow strong relationships with your partners. Using practical examples and case studies, learn to overcome common challenges in Account Management, while maintaining loyalty with partners of all shapes and sizes. This course is for beginners and those who are new to Account Management or thinking about becoming an Account Manager.Build Partner Management skills to meet mutual goals, establish trust and overcome obstacles with this in-depth course.Set individual and mutual goals to guide relationship developmentDefine boundaries and set clear expectations with partnersExplore strategies to expand the value of your partnershipBuild partner delight and loyaltyChoose effective language to use in difficult conversationsMaintain healthy relationships with partners through ups and downsExplore strategies and tools for each phase of your partnership.Many companies today hire employees to manage high profile customers or partners. Often called Account Managers, the primary goals of these team members are to support satisfaction and loyalty with key partners, work toward shared objectives and, ultimately, grow or expand the partnerships to benefit their business.This is a basic course for aspiring or new Account Managers to learn the foundational skills needed to manage external partners. We will NOT be covering advanced tactics or strategies.We'll begin by exploring the best ways to start your partnerships off on the right foot, including establishing clear goals, as well as boundaries, to guide your relationships. We'll then move into the best ways to build your partnerships through different forms of interaction, including suggestions for language to use in each of these interactions. Last, we'll walk through a few examples of conflict you'll likely face with partners. Each scenario includes a case study, giving you an opportunity to apply your new skills to a real-world example.By the end of this course, you'll be able to confidently maintain healthy relationships with partners throughout the lifecycle of your partnership. Join us today!
