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所在平台: Udemy |
课程主页: https://www.udemy.com/course/a-close-look-at-your-independent-hotel-or-bed-breakfast/
课程评论：没有评论
课程名称：酒店物业行业的客户期望 课程概述：本课程旨在帮助您从客人的角度客观分析您的酒店、度假村、客栈、民宿或度假屋等物业。开设、发展和运营这些物业往往需要极大的奉献和热情，以至于我们容易迷失在日常运营中。在这10部分的教程系列中，您将被挑战去以外部视角审视您的物业，您可能会惊讶于所发现的内容。 课程内容包括： 1. 如何比较您的物业与他人 2. 如何成为自己的客人 3. 您的酒店物业是否可达 4. 您的餐厅能否达到其潜力 5. 如何获得无限的推荐 6. 消极评价对业务的好处 7. 如何为客人回归做好准备 8. COVID-19后如何重新开放酒店、度假村、民宿等 9. 客人在封锁后的期望 10. 酒店物业行业的未来 本课程提供易于跟随的视频教程、下载的音频和PDF文件以及适用的检查表，还包含一份“酒店物业行业的客户期望”测验，以确保您能充分利用这些教程。您可以将这一部分作为单独课程观看，也可以作为“成功拥有和运营酒店物业指南”课程的一部分。 如果您想以客人的视角看待您的物业，请不要犹豫，立即注册！
Learn how to step back and analyze your hospitality property objectively.Opening, developing and operating your hotel, resort, inn, bed and breakfast or vacation home is often a work of dedication and passion, so much so that it is easy to get lost in your surroundings.In this 10-part tutorial series, I will challenge you to step back and look at your property as an outsider, the big picture. You may be surprised at what you find.How Does Your Property CompareHow to Become Your Own GuestIs Your Hospitality Property AccessibleIs Your Restaurant Meeting Its Potential?How to Get Endless ReferralsNegative Reviews Are Good For BusinessHow to Prepare For When Guests ReturnReopening Hotels, Resorts, Bed & Breakfasts etc. After COVID-19.What Will Your Guests Expect Post LockdownWhat Is The Future Of The Hospitality Property IndustryThis course includes easy-to-follow, step-by-step video tutorials, downloadable audio & PDF files, and any checklists applicable, as well as, a "Guest Expectations in The Hospitality Property Industry" quiz, to ensure you get the most out of these tutorials.You can view this section as an individual course or watch it as part of the "Your Guide to Owning & Operating a Hospitality Property - Successfully" course.Do you want to see your property as your guest do? Don't hesitate. Sign up now!
