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所在平台: Udemy |
课程主页: https://www.udemy.com/course/2024-salesforce-certified-ai-specialist-new-course/
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课程名称：Salesforce认证AI专家考试备考题 *新* 课程概述： Salesforce认证AI专家证书旨在为希望在Salesforce中应用生成式AI的专业人士提供支持。AI专家在实施和优化Einstein AI解决方案中扮演着关键角色。该认证专为Salesforce管理员、开发人员和架构师设计，他们需要利用内置的AI功能，并通过Copilot Builder、Prompt Builder和Model Builder等工具进行增强。 目标受众： Salesforce AI专家证书的候选人应具备Salesforce核心功能的基础知识，并熟练导航平台。本证书适合于希望展示以下技能的个人： - 理解Salesforce Einstein的AI特性，包括基础AI概念、大型语言模型（LLMs）、提示、模型和工具。 - 配置、测试和优化Einstein功能，如提示和模型，同时遵循Salesforce最佳实践。 - 利用Salesforce Einstein的功能，例如销售邮件、服务回复、工作摘要、Copilot Builder、Prompt Builder和Model Builder，以满足特定业务需求。 - 在Salesforce生态系统内开发定制解决方案、行动和集成。 - 在CRM系统中应用预测分析、机器学习和自然语言处理（NLP）等AI概念。 - 确保AI模型训练中的数据质量、准备和治理，并遵循伦理和负责任的数据处理实践，包括隐私和合规。 - 参与AI讨论并识别AI驱动的业务改进机会。 顺带说明，该证书的候选人不需要具备： - 高级LLM配置和微调知识。 - 精通Apex或Python等编码语言。 - 外部AI工具的经验。 - 变换器架构的专业知识。 - ROI计算的能力。 - 白空间分析的熟悉度。 - 对Marketing Cloud、Heroku、Commerce Cloud、MuleSoft、Tableau、Slack、Quip或行业云的经验。 考试指南的目的： 本指南旨在帮助您评估参加Salesforce认证AI专家考试的准备情况。它提供了目标受众、推荐资源和考试目标的详细信息，以支持您的备考。Salesforce建议结合实际经验、课程学习和自学，以最大化成功的机会。 考试详情： - 内容：60道选择题 - 考试时间：105分钟 - 及格分数：73% - 注册费：200美元，另加适用税费 - 重新考试费用：100美元 - 考试选项：可在监考中心或在线监考环境中进行考试 - 参考资料：考试期间不允许使用任何纸质或在线材料 - 先决条件：无 考试大纲： Salesforce认证AI专家考试评估候选人在以下目标相关知识和技能： 1. Einstein信任层：15% - 识别Einstein信任层的安全性、隐私和基础功能。 - 实施和管理Einstein信任层。 2. CRM应用中的生成式AI：17% - 在特定情境下，识别Einstein for Sales中的正确生成式AI功能。 - 在特定情境下，识别Einstein for Service中的正确生成式AI功能。 3. 提示生成器（Prompt Builder）：37% - 针对商业需求，识别何时适合使用提示生成器。 - 确定管理和执行提示模板的适当用户角色。 - 指出创建提示模板的考虑因素。 - 在特定情境中，识别适当的基础技术。 - 解释创建、激活和执行提示模板的过程。 4. Einstein助手（Copilot）：23% - 针对商业需求，识别何时适合使用Einstein助手。 - 解释大型语言模型（LLM）如何识别和执行助手动作。 - 利用标准助手动作并创建自定义助手动作。 - 管理和监控助手的采用情况。 5. 模型生成器（Model Builder）：8% - 针对商业需求，识别何时适合使用模型生成器。 - 配置标准、自定义和自带大型语言模型（BYOLLM）生成模型。 希望您能在备考的过程中取得优异的成绩！
About the Salesforce AI Specialist CredentialThe Salesforce AI Specialist credential is designed for professionals seeking to utilize generative AI within Salesforce. AI Specialists play a key role in implementing and optimizing Einstein AI solutions. This certification is tailored for Salesforce Administrators, Developers, and Architects who work with built-in AI capabilities, and enhance them using tools like Copilot Builder, Prompt Builder, and Model Builder.Audience Description: Salesforce AI SpecialistCandidates for the Salesforce Certified AI Specialist credential should have foundational knowledge of Salesforce's core features and be proficient in navigating the platform. This certification is ideal for individuals looking to demonstrate their skills in:Understanding Salesforce Einstein's AI features, including foundational AI concepts, large language models (LLMs), prompts, models, and tools.Configuring, testing, and refining Einstein features like prompts and models, while following Salesforce best practices.Utilizing Salesforce Einstein functionalities such as Sales emails, Service replies, Work Summary, Copilot Builder, Prompt Builder, and Model Builder to meet specific business needs.Developing custom solutions, actions, and integrations within the Salesforce ecosystem.Applying AI concepts like predictive analytics, machine learning, and natural language processing (NLP) in CRM systems.Ensuring data quality, preparation, and governance in AI model training, while adhering to ethical and responsible data handling practices, including privacy and compliance.Engaging stakeholders in AI discussions and identifying opportunities for AI-driven business improvements.A candidate for this certification is not expected to:Have advanced knowledge of configuring and fine-tuning LLMs.Be proficient in coding languages like Apex or Python.Be experienced with external AI tools.Have expertise in transformer architecture.Perform ROI calculations.Be familiar with white space analysis.Have experience with Marketing Cloud, Heroku, Commerce Cloud, MuleSoft, Tableau, Slack, Quip, or Industry Clouds.Purpose of This Exam GuideThis guide is designed to help you assess your readiness for the Salesforce Certified AI Specialist Exam. It provides details about the target audience, recommended resources, and exam objectives to support your preparation. Salesforce recommends a combination of hands-on experience, course attendance, and self-study to maximize your chances of success.About the ExamHere are the details for the Salesforce Certified AI Specialist Exam:Content: 60 multiple-choice questionsTime: 105 minutesPassing Score: 73%Registration Fee: US$200, plus applicable taxesRetake Fee: $100Delivery Options: The exam can be taken at a proctored testing center or in an online proctored environment.References: No hard-copy or online materials are allowed during the exam.Prerequisites: NoneNote: After completing the exam, you'll have the option to provide feedback on specific questions and participate in a brief 10-question survey about your experience. This feedback helps improve Salesforce's certifications and Credentialing Program. The survey should take no more than 5 minutes.Exam OutlineThe Salesforce Certified AI Specialist Exam measures a candidate's knowledge and skills related to the following objectives.Einstein Trust Layer: 15%Identify the security, privacy, and grounding features of the Einstein Trust Layer.Implement and manage the Einstein Trust Layer.Generative AI in CRM Applications: 17%Given a scenario, identify the correct generative AI feature in Einstein for Sales.Given a scenario, identify the correct generative AI feature in Einstein for Service.Prompt Builder: 37%Given business requirements, identify when it's appropriate to use Prompt Builder.Identify the right user roles to manage and execute prompt templates.Identify the considerations for creating a prompt template.Given a scenario, identify the appropriate grounding technique.Explain the process for creating, activating, and executing prompt templates.Einstein Copilot: 23%Given business requirements, identify when it's appropriate to use Einstein Copilot.Explain how the large language model (LLM) identifies and executes a copilot action.Leverage standard copilot actions and create custom copilot actions.Manage and monitor Copilot adoption.Model Builder: 8%Given business requirements, identify when it's appropriate to use Model Builder.Configure standard, custom, and Bring Your Own Large Language Model (BYOLLM) generative models.
