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所在平台: EdxArchive 课程类别: 其他类别 大学或机构: kyotoux 授课老师： Nao Sato Yutaka Yamauchi |
课程主页: https://www.edx.org/archive/culture-services-new-perspective-kyotoux-002x
课程评论：没有评论
Learn how to analyze and understand the difficult dynamics of customer service.
Customer service is a complex phenomenon where people engage in an extended interaction to co-create value. This course focuses on social and cultural aspects of services.
In this business and management course, you will learn how to analyze customer interactions, using video data taken in actual services. Through discussions of a variety of services such as sushi bars, restaurants, hotels and apparel, you will explore the nuanced and paradoxical nature of customer relations and discuss how to design services from cultural perspective.
