Conflict Resolution

所在平台: Edx

课程主页: https://www.edx.org/course/conflict-resolution

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  • Uncertainty, Randomness and Disorder are some of the most common and integral part of our lives. Human beings like to feel important and don’t want to be neglected / offended and are concerned about their value in the eyes of the world.
  • Wise and learned persons have proclaimed that in this world, Envy, Greed, Arrogance, Fascination, Anger, Fear and Over-confidence, all these seven traits are the main reason of causing conflict in any work undertaken.
  • Facing conflict actually builds trust because the fear associated with conflict is often due to not knowing how the other person will respond in a situation.
  • Just like anything, the more you do it, the better you become. However, if not handled with maturity and sensibility, conflict alienates people and gets in the way of creativity and productivity.

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