Introduction to Operations Management

开始时间: 04/22/2022 持续时间: 4 weeks

所在平台: CourseraArchive

课程类别: 商业与管理学

大学或机构: University of Pennsylvania(宾夕法尼亚大学)

授课老师: Christian Terwiesch

课程主页: https://www.coursera.org/course/whartonoperations

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PART OF WHARTON’S BUSINESS FOUNDATIONS SPECIALIZATION 

See Geoffrey Garrett, Dean of the Wharton School, talk about the Specialization here.

What did you want the last time you went to a restaurant? You wanted to find something on the menu that you liked, you wanted the meal to be prepared according to high quality standards, you wanted to get it quickly, and you didn’t want to pay too much money for it. Now, remember the last time you went to a doctor’s office or a hospital. What did you want the doctors and nurses to do? You wanted them to provide the right care for you, you wanted the care delivered with great quality, you wanted to get the care quickly, and you (or your insurance) didn’t want to pay too much for it. 

The management skills needed to run the operations of a restaurant are the same needed to run a hospital. You will learn these skills in this course. Specifically, you will learn how to improve productivity, increase responsiveness, provide more choice to the customer, and deliver higher quality standards. In short, you will learn how to analyze business processes and how to improve them.

Complete this course as part of Wharton's Business Foundations Specialization, and you'll have the opportunity to take the Capstone Project and prepare a strategic analysis and proposed solution to a real business challenge from Wharton-governed companies like Shazam and SnapDeal or to a challenge faced by your own company or organization. Wharton-trained staff will evaluate the top submissions, and leadership teams at Shazam and SnapDeal will review the highest scoring projects prepared for their companies. 

Watch this video to learn more about the Wharton Foundation Series on Coursera:

http://www.youtube.com/watch?v=SgS3AJCe6i8

Click below for the other Wharton Foundation Series courses:

An Introduction to Marketing 
An Introduction to Financial Accounting
An Introduction to Corporate Finance

For more information about courses offered online at Wharton, please go to online.wharton.upenn.edu


课程大纲

Key topics include:

  • Process analysis
  • Productivity
  • Responsiveness
  • Quality and Product variety

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课程简介

Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity and responsiveness, provide more choice to the customer, and deliver higher quality standards. Key concepts include process analysis, bottlenecks, flows rates, and inventory levels, and more. After successfully completing this course, you can apply these skills to a real-world business challenge as part of the Wharton Business Foundations Specialization.

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