Process Improvement

开始时间: 04/22/2022 持续时间: 4 weeks

所在平台: CourseraArchive

课程类别: 商业与管理学

大学或机构: University of Illinois at Urbana-Champaign( 伊利诺伊大学厄巴纳 - 香槟分校)

授课老师: Gopesh Anand



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Any business can be viewed as a collection of various processes. Processes are used for all types of work, including new product development, and production and delivery of goods and services. This course will provide you a set of tools that you can use to improve work processes.

You will learn to conduct systematic root-cause analysis to discover process improvements aimed at making processes more cost-effective, dependable, responsive, and flexible. You will also be introduced to techniques for setting organizational objectives and priorities for process improvement initiatives.

The process improvement initiatives covered in this course, such as Six Sigma and Lean Management, are widely used by world-class organizations to achieve sustainable competitive advantage. These initiatives can also be used to explore and realize synergies among processes that cut across organizational boundaries of supply chain partners and merging companies.


This course will be broken up into 4 weekly modules covering the following topics:

Week 1: Process Thinking and Principles of Process Improvement

Week 2: Strategy Deployment and Organization of Improvement Initiatives

Week 3: Project Management and Root-Cause Analysis

Week 4: Sustaining Improvements and Managing Change



Gain practical skills for analyzing and improving work processes and for organizing initiatives for continuous improvement of processes. Learn how to plan and execute process improvements with frameworks and techniques from Six Sigma and Lean Management initiatives.