Fixing Healthcare Delivery

开始时间: 04/22/2022 持续时间: 8 weeks

所在平台: CourseraArchive 课程类别: 医学 大学或机构: University of Florida（佛罗里达大学） 授课老师： Frederick S. Southwick

课程主页: https://www.coursera.org/course/fixinghealthcare

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课程详情

Presented by the University of Florida with content contributions from the Institute for Healthcare Improvement (IHI). 

           

As noted over a decade ago, nearly 100,000 patients die annually as a consequence of preventable medical errors each year, and over 1 million patients suffer life-changing injuries. Despite the calls to action medical errors continue at the rate of 1 out of 10 patients. How can those of us who help to deliver care and those of us that receive care help to prevent harm? There are 5 fundamental areas each of us needs to understand and work to improve. 

1. High performing manufacturers and athletic teams have developed highly sophisticated protocols, customer-supplier relationships, and feedback mechanism that allow them to continually improve, and we can apply these approaches to healthcare. 
2. The delivery of patient care is no longer an individual sport. The complexity of care and the large number of caregivers requires teamwork. We all need to learn how lead and be part of multidisciplinary teams that include the patient and focus patient needs. 
3. The human brain continually makes errors. Certain conditions increase the likelihood of errors, and these need to be avoided. Systems can be designed that force the right behavior, and second checks can help caregivers provide the right care at the right time and in the right place. 
4. Leadership should not only be practiced in the boardrooms and administrative offices; we all need to become effective leaders. Most importantly we must practice adaptive leadership, that is, leadership that promotes a true change in the way things are done. 
5. Finally we all can utilize the campaign methods of successful politicians and advocacy groups to change the attitudes of our fellow caregivers and patients, and thereby change the culture of our healthcare systems. 

During this 8-week course you will be provided with the tools to accomplish all 5 of these goals, and as an individual you can truly make a difference.

This course is adapted from Dr. Southwick's recently published book "Critically Ill: A 5-point Plan to Cure Healthcare Delivery".

课程大纲

Week 1 - Who was caring for Mary? An introduction to the problem, and case studies

Week 2 – What industry and athletics can teach us about improving health care delivery

Week 3 - Health care requires teamwork

Week 4 – Understanding and preventing human error Part I

Week 5 – Understanding and preventing human error Part II

Week 6 – We all can lead. By becoming adaptive leaders we can lead the changes in healthcare that are so badly needed.

Week 7 – How organizing people can drive needed cultural changes in our health systems

Week 8 – We all can overcome our natural resistant to change, and as patients, physicians, nurses, and students we can apply the lessons of weeks 1-7 to make a difference. Each of us can do our part to fix healthcare delivery.

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