Service Transformed: Lessons in U.S. Veteran Centered Care

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University of Michigan

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Unit 3 outlines the fundamental principles of patient-centeredness and cultural competence in health care, provide tools to develop self-awareness of individual assumptions, stereotypes and biases that influence the medical encounter and deliver activities that help learners acknowledge the importance of patients’ values, culture, and beliefs in improving health care.

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Improving health care for veterans has become a matter of national attention and has gained increasing attention from the medical community. With the current surge of veterans reintegrating into civilian society it is critical to improve the training of the next cadre of providers who will provide care for our veterans. It is widely known that veterans receive care in all aspects of the health system, thus providers in veteran focused care facilities, military health serves and civilian locals must be aware of the unique needs of veterans. It is perhaps even more important to educate civilian providers who may be unfamiliar with the unique physical, mental and emotional needs related to military service. Course Audience - all health professions learners, example: - medical students, resident physicians, dental students, - nursing students, advanced practice nurses, - social work, pharmacy student as graduate level learners - as well as any and all health professionals interested in veteran-centered care What You Will Learn: This course will provide learners the opportunity to engage with material to facilitate their understanding of the origins of Academic Medical Centers and Veterans Administration affiliations, recognize and manage the influence of bias, class, and power on the clinical encounter and self-reflect on their biases that particularly affect U.S. military veterans. This course also features several video clips from the acclaimed documentary, Where Soldiers Come From, directed by Heather Courtney. The views expressed in this course are those of the authors and do not necessarily reflect the position or the policy of the Department of Veterans Affairs or the U.S. government.

服务已转变:美国退伍军人中心护理的经验教训:改善退伍军人的医疗保健已成为全国关注的问题,并已引起医学界的越来越多的关注。随着当前退伍军人的涌现,他们重新融入了民间社会,至关重要的是要改善对下一批将为我们的退伍军人提供照顾的提供者的培训。众所周知,退伍军人在卫生系统的各个方面都得到护理,因此,以退伍军人为重点的护理设施,军事卫生部门的服务提供者和平民当地人必须意识到退伍军人的独特需求。对可能不熟悉与兵役有关的独特的身体,心理和情感需求的文职人员进行教育,也许更为重要。 课程观众  -所有卫生专业学习者,例如:  -医学生,住院医师,牙科学生,  -护理学生,高级实践护士,  -社会工作,药学专业研究生  -以及所有对以退伍军人为中心的护理感兴趣的卫生专业人员 您将学到什么: 本课程将为学习者提供学习材料的机会,以帮助他们了解学术医学中心和退伍军人管理局隶属关系的起源,认识和管理偏见,阶级和力量对临床遭遇的影响,并自我反思偏见特别影响美国退伍军人。本课程还收录了希瑟·考特尼(Heather Courtney)执导的备受好评的纪录片《士兵从哪里来》的几个视频片段。 本课程中表达的观点只是作者的观点,不一定反映退伍军人事务部或美国政府的立场或政策。

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