Customer-Centric IT Strategy

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课程主页: https://www.coursera.org/archive/uva-darden-customer-centric-it-strategy

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课程简介

University of Virginia

课程大纲

You’ve learned that being more intentional and acquiring and actionable understanding not just of what users say but of what they do is key to delivering successful IT. Now you’re going to learn more detail on how to iteratively prototype and test solutions to make sure not just that they don’t break, but that they deliver superior outcomes.

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课程详情

Now more than ever, corporations are investing heavily in IT. The quality of these investments affect the daily work of millions, yet it’s not uncommon to see industry surveys where the failure rates for IT projects is over 50%. It’s possible to do better and it’s possible to do so consistently. In this two-week course, we’ll step through major challenges within corporate IT and how to address them with the disciplined use of design thinking, Lean Startup, and agile as a team framework. By the end of this course, you’ll be able to: Use the Business Model Canvas to focus your company strategy and facilitate buy-in from stakeholders Translate your work on the Canvas to specific charters in IT Rapidly prototype strategically-aligned processes for implementation within your IT infrastructure Please Note: This is a short-form course two weeks in duration.

以客户为中心的IT战略:现在,企业比以往任何时候都在IT上进行大量投资。这些投资的质量会影响数百万人的日常工作,但行业调查发现IT项目的失败率超过50%并不少见。可以做得更好,而且可以始终如一地做。在为期两周的课程中,我们将逐步解决公司IT部门面临的主要挑战,以及如何通过纪律性使用设计思维,精益创业和敏捷团队协作框架来应对这些挑战。 在本课程结束时,您将能够: 使用业务模型画布来关注您的公司战略并促进利益相关者的认同 将您在Canvas上的工作转换为IT中的特定章程 快速原型化战略调整流程,以在您的IT基础架构中实施 请注意:这是一个为期两周的简短课程。

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