Customer Insights: Quantitative Techniques

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课程主页: https://www.coursera.org/archive/quantitative-customer-insights

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课程简介

University of Illinois at Urbana-Champaign

课程大纲

This course will highlight the potential of quantitative marketing research for assessing new product opportunities. The first three modules will provide the foundations to help learners identify creative solutions to problems using a design thinking framework, introduced in Module 4.

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This course will highlight the potential of quantitative marketing research for assessing new product opportunities. In addition to focusing on the skills and practices for a successful New Product Development (NPD), the course will illustrate the multi-faceted challenges of NPD using authentic business situations. The first module will provide business practice foundations to help learners devise creative solutions to problems using a design-thinking framework. Learners will experience the idea creation process and then apply the role of surveys for evaluating consumer responses to an idea before introducing a product to market. The second module will explore the technique of conjoint analysis for quantifying the customer benefits, customer values, and the trade-off he or she is willing to make between the price of the product and desired features of the product or service. Concept testing identifies perceptions, wants, and needs of a product or service as the foundation of targeting and positioning a product in the marketplace. The third module will describe a multitude of tools for assessing technology readiness and defining the product features to target the key customer need requirements. Learners will hear an in-depth interview with one of the leading U.S. business executives on the management challenges of innovation. Learners will develop a survey (with appropriate data privacy agreements) and analyze the data for decisions about the pricing and positioning a new product into a focused market. The fourth module will illustrate the use of the tools to create a sales and pricing forecast for a new product. Three new product ideas representing three different types of market unknowns will be analyzed using market research tools. Upon completion of this course, the learner will have defined and redefined their product idea and created a credible sales forecast for use in an overall business case.

客户洞察:定量技术:本课程将重点介绍定量营销研究在评估新产品机会方面的潜力。除了侧重于成功进行新产品开发(NPD)的技能和实践之外,本课程还将说明在真实业务情况下NPD面临的多方面挑战。第一个模块将提供商业实践基础,以帮助学习者使用设计思想框架为问题设计创造性的解决方案。学习者将体验创意的创建过程,然后在将产品推向市场之前应用调查的作用来评估消费者对创意的反应。第二个模块将探索联合分析技术,以量化客户利益,客户价值以及他或她愿意在产品价格与产品或服务的所需功能之间做出的取舍。概念测试将对产品或服务的看法,需求和需求识别为在市场上定位和定位产品的基础。第三个模块将描述用于评估技术准备情况和定义产品功能以针对关键客户需求要求的众多工具。学习者将听取一位美国领先企业高管的深度访谈,探讨创新的管理挑战。学习者将进行一项调查(带有适当的数据隐私协议),并分析数据以确定价格以及将新产品定位到特定市场的决策。第四个模块将说明如何使用工具为新产品创建销售和价格预测。代表三种不同类型的市场未知因素的三种新产品创意将使用市场研究工具进行分析。完成本课程后,学习者将定义并重新定义他们的产品创意,并创建可靠的销售预测,以用于整个业务案例。

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