Negotiation skills: Negotiate and resolve conflict

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课程大纲

Resolving conflicts and negotiating agreements in the new world of work
Theories of conflict, pathways to resolution
Building and using a skillset: Moving from ‘knowing to doing’
The three negotiations: Content, process, and relationship
When context matters: negotiating across a cultural divide
Coping with complexity: From multi-party negotiation to conflict transformation

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Modern organisations are characterised by increasingly higher levels of uncertainty, complexity and diversity. In our current globalised work environment, how can you manage the power and politics that persistently influence organisational decision-making? Being savvy about organisational politics and having the nous to negotiate and resolve conflict is a critical capability for managers at all levels. This course will develop your negotiation and conflict resolution skills – crucial to becoming a positive influence in your organisation. Via structured learning activities (video lectures, quizzes, discussion prompts and written assessments) you will conceptualise and measure power and politics; analyse and develop strategies for influencing stakeholders; and learn how to act with integrity and purpose when ‘playing politics’.

谈判技巧:谈判和解决冲突:现代组织的特点是不确定性,复杂性和多样性越来越高。在我们当前的全球化工作环境中,您如何管理持续影响组织决策的权力和政治?精通组织政治,并且乐于协商和解决冲突是各级管理人员的一项关键能力。本课程将发展您的谈判和解决冲突的技能,这对于在组织中产生积极影响至关重要。通过结构化的学习活动(视频讲座,测验,讨论提示和书面评估),您将概念化和衡量权力和政治;分析和制定影响利益相关者的策略;并学习“玩政治”时如何以正直和目的行事。

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