Negotiation, Mediation, and Conflict Resolution - Capstone Project

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ESSEC Business School

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This module aims to give you an overview of this MOOC and to present the following elements: the overall planning of the MOOC, the work you have to do, how you will be evaluated. At the end of the week, you will realize your first assessment: explain a negotiation.

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This course has been designed to help you apply knowledge, skills, and know-how you have developed in negotiation and in mediation, both as a result of your own practice and the follow up of the previous Courses of the ESSEC “Negotiation, Mediation, and Conflict Resolution” specialization. Before you enroll this course, we strongly recommend that you acquire the necessary pre-requisites. A number of tools, concepts, and methods are outlined in 3 MOOCS: Negotiation Fundamentals, Cross-cultural Negotiations, and Mediation & Conflict Resolution. To be more specific, the following subjects must be mastered: - Get prepared for any negotiation; - Avoid traps; - Know how to prompt value-creating partnerships; - Structure an effective negotiation sequence; - Bargain in an efficient and respectful manner; - Overcome deadlocks; - Manager cultural differences in a negotiation; - Define what a mediation is and choose when to use it; - List different types of mediation; - Identify typical challenges and difficulties that most mediators face; - Choose the adequate strategies within a repertoire of options; - Identify the do’s and don’ts in mediation. The purpose of this course is to help you to put everything together, sharpen your skills and enhance your command of negotiation techniques and behaviors. We’ve designed this MOOC in a highly interactive way. You will be engaged in a negotiation with peers. You will demonstrate your improved capacity to analyze, and therefore conduct, negotiations and mediation. This capstone project will comprise three exercises. Here is an overview. In the first exercise, you will analyse a real-life negotiation of your own choice. As an expert of negotiation dynamics, you will provide your reader with a detailed analysis of this real negotiation. Indeed as a professional, your task might not always be to conduct a negotiation - but to analyse what is going on in a given negotiation, or to help others (your boss, for instance) get ready for a high-stake negotiation. Guidelines will be provided in a separate document, to help you structure your assignment. For the second exercise, you will negotiate directly with a peer. We’ve prepared a business case inspired from a true story. The third exercise is linked to the previous one. Imagine that this negotiation is not successful, and that the relationship between the two negotiators becomes too tense. You will be asked to step into the shoes of a mediator - and to structure a mediation process. Each of these three exercises will be peer-evaluated. As a result, it is really worth your engagement! Go ahead, engage fully into the exercises - you will have fun, and you will make further progress for real-life negotiation, mediation, and conflict management.

谈判,调解和解决冲突-Capstone项目:本课程旨在帮助您应用自己在谈判和调解中积累的知识,技能和专有技术,这些都是您自己的实践和后续活动的结果ESSEC以前的课程“谈判,调解和解决冲突”专业课程。 在您注册本课程之前,我们强烈建议您获得必要的先决条件。 3种MOOCS概述了许多工具,概念和方法:谈判基础,跨文化谈判以及调解与培训。解决冲突。 更具体地说,必须精通以下主题: -为任何谈判做好准备; -避免陷阱; -知道如何促进创造价值的伙伴关系; -制定有效的谈判程序; -以有效和尊重的方式讨价还价; -克服僵局; -经理在谈判中的文化差异; -定义什么是中介,并选择何时使用中介; -列出不同类型的调解; -确定大多数调解员面临的典型挑战和困难; -在所有选项中选择适当的策略; -确定在调解中有做有无。 本课程的目的是帮助您将所有内容放在一起,提高技巧并增强对谈判技巧和行为的掌握。 我们以高度互动的方式设计了此MOOC。您将与同行进行谈判。您将展示出提高的分析能力,从而可以进行谈判和调解。 这个顶点项目将包括三个练习。这里是概述。 在第一个练习中,您将分析自己选择的真实谈判。作为谈判动态的专家,您将为您的读者提供对这种真实谈判的详细分析。确实,作为一名专业人员,您的任务可能并不总是进行谈判-而是分析给定谈判中发生的事情,或者帮助其他人(例如您的老板)为高风险的谈判做准备。指南将在单独的文档中提供,以帮助您安排作业。 对于第二个练习,您将直接与同伴协商。我们准备了一个以真实故事为灵感的商业案例。 第三个练习与上一个链接在一起。想象一下,这次谈判没有成功,两个谈判者之间的关系变得太紧张了。您将被要求介入调解员的工作,并安排调解过程。 这三个练习中的每一个都会经过同行评估。 结果,这确实值得您的参与!继续,充分参与练习-您将获得乐趣,并且将在现实生活中的谈判,调解和冲突管理方面取得进一步的进步。

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