Fixing Healthcare Delivery 2.0: Advanced Lean

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University of Florida

课程大纲

Toyota Production System (TPS) or Lean has allowed Toyota to become the number one automobile manufacturer in the world by progressively improving the quality and reliability of their products. The System of Profound Knowledge developed by the American, W. Edward Deming is the basis for TPS or Lean. This system has now been adapted to healthcare by Virginia Mason Medical Center and Denver Health with exciting results. You will be introduced to the 4 principles of TPS, as well as the TPS House that illustrates how the various tools of TPS fit together to continually add value to the care of patients. The challenges faced by both health systems will be discussed and their approaches to transforming their delivery systems described. When Lean is applied to healthcare, patient care improves, and both patient mortality and the cost of care decrease. Applying Lean to healthcare systems can revolutionize how healthcare is delivered.

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Lean or Toyota Production System (TPS) is responsible for revolutionizing the auto industry by creating highly reliable and safe cars and trucks. In this course healthcare providers, administrators, engineers, and healthcare professional students will be taught how to apply the principles and tools of Lean to health care. They will learn how to identify and remove of waste, design standardized work, apply 5S, map Value streams, create process maps, conduct rapid improvement events (RIEs), level workflow, use A3 forms and Paredo charts, apply error proofing, and create effective visual controls. The instructional videos minimize Lean technical language, and include patient cases to make the lessons more appealing to students in healthcare. Acknowledging that patients are very different from cars we have carefully adapted Lean to health care and call our system: Patient-centered Healthcare Delivery System (PHDS). The name and abbreviation emphasize two key principles taught in our course: 1. Just like PhDs the scientific method must be continually applied when creating plans to improve our systems of care. 2. All improvements must be made looking through the eyes of patients. Armed with this new knowledge students will be able to design and implement sustainable healthcare delivery system improvements.

Fixing Healthcare Delivery 2.0:高级精益:精益或丰田生产系统(TPS)负责通过制造高度可靠和安全的轿车和卡车来彻底改变汽车行业。在本课程中,将向医疗保健提供者,管理员,工程师和医疗保健专业的学生授课如何将精益的原理和工具应用于医疗保健。他们将学习如何识别和消除浪费,设计标准化工作,应用5S,绘制价值流图,创建流程图,进行快速改进事件(RIE),级别工作流程,使用A3表单和Paredo图表,应用错误校验和创建有效的视觉控制。教学视频尽量减少精益技术语言,并包括患者案例,以使课程对医疗保健专业的学生更具吸引力。我们认识到患者与汽车截然不同,因此我们精心使精益技术适应医疗保健,因此我们将其称为系统:以患者为中心的医疗保健提供系统(PHDS)。名称和缩写强调了我们课程中教导的两个关键原则:1.就像博士一样,在制定计划以改善我们的护理系统时,必须不断采用科学方法。 2.必须通过患者的眼睛进行所有改善。有了这些新知识,学生将能够设计和实施可持续的医疗保健提供系统改进。

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