Strategies for Effective Engagement

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课程主页: https://www.coursera.org/archive/effective-engagement

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课程大纲

Introduction to Strategies for Effective Engagement
Systems Mapping and Analysis
System Mapping

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Being a successful professional requires creative, innovative, and entrepreneurial thinking, and to continually have a problem-solving mindset. As a systems thinker, you are expected to engage complex problems from multiple perspectives and different angles, viewing them holistically. This course exposes the student to a variety of tools used to engage stakeholders, collect data, and more deeply understand the community. This course will have three modules. Techniques for Data Collection will reinforce the importance of built trust and rapport with your client and stakeholders, which in turn creates buy in. Students will then learn how to enter a community, conduct rapid assessments to provide a snapshot of the community or organization, and maintain ethical conduct throughout. System Mapping & Analysis will focus on mapping systems and stakeholders, two different techniques that are useful to visualize systems and identify and evaluate a network of stakeholders. Finally, in Conducting Interviews & Surveys, students will learn different techniques to collect information. From focus group interview to one-on-one interviews, to surveys, systems thinkers need a mix of approaches in their toolbox to identify assess needs and assets, engage stakeholders, and collect information throughout all phases of project implementation.

有效参与的策略:成为一名成功的专业人士,需要创新,创新和企业家思维,并不断拥有解决问题的心态。作为系统思想家,您应该从多个角度和不同角度来处理复杂的问题,并从整体上看待它们。本课程向学生展示了用于吸引利益相关者,收集数据并更深入地了解社区的各种工具。本课程将包含三个模块。数据收集技术将加强与客户和利益相关者建立信任和融洽关系的重要性,这反过来又会产生认同感。学生将学习如何进入社区,进行快速评估以提供社区或组织的概况,以及始终保持道德操守。系统映射与分析将集中于制图系统和利益相关者,这两种不同的技术可用于可视化系统以及识别和评估利益相关者的网络。最后,在进行采访中调查后,学生将学习不同的技术来收集信息。从焦点小组访谈到一对一访谈,再到调查,系统思想家需要在其工具箱中使用多种方法来识别评估需求和资产,吸引利益相关者并在项目实施的所有阶段收集信息。

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