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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/wharton-operations
课程评论：没有评论
课程名称：运营管理导论 课程概述：本课程旨在帮助学员分析和改善服务或制造业中的业务流程，提高生产力并交付更高的质量标准。关键概念包括流程分析、瓶颈、流动速率和库存水平等。成功完成本课程后，学员可以将这些技能应用于现实业务挑战，作为沃顿商学院商业基础专业化的一部分。 课程大纲： 1. **模块1：运营管理与流程分析** 本模块的核心是发现并减少低效。我们将考察成本与质量之间的权衡、效率边界和系统抑制因素等关键概念。此外，我们将探讨流程分析，使学员能够识别和分析流程中的各个步骤，并进行改进。学员将有机会制作流程图，计算资源的最低能力，并练习计算容量、流动速率和利用率。这些技能可以在学员的组织中实施流程分析。 2. **模块2：流动管理与精益运营** 在运营管理中，流动关注的是材料、产品和信息在生产或服务过程各个阶段的流动。精益运营旨在识别资源和流程中的浪费来源。优化流动可以提高生产力、降低成本并提升客户满意度。通过仔细观察工作方式，我们可以更好地识别浪费，目标是创建有效率且高效的流程，以最大化产出，最小化浪费。 3. **模块3：小劳特定律** 小劳特定律是运营管理中的基础概念，帮助量化和评估系统的效率和效果。通过理解库存、到达速率和循环时间之间的关系，管理者可以在容量规划中做出明智决策。小劳特定律还作为流程改进的诊断工具，在供应链管理中特别有价值，帮助企业优化库存水平、缩短交付时间并提高各个阶段之间的协调性，改善整体响应性和客户服务。 4. **模块4：质量** 变异性可能导致缺陷，并妨碍追求卓越。通过识别和管理变异性，组织可以为稳定和卓越的质量标准奠定基础。本模块介绍了分析变异性的系统方法框架。我们将探索统计分析和问题解决方法如何提升质量，并考察实时信息的力量如何促进持续改进。学员将学习找到问题根本原因的策略，并探讨如何在解决复杂问题时开发针对性解决方案。 通过本课程，学员将获得实用的操作管理技能，以应对实际商业挑战，提升企业运营效果。
Name:Introduction to Operations Management and Process Analysis
Description:At its core, operations management is about finding and then reducing inefficiencies. We will start by examining key concepts such as cost-quality trade-off, the efficiency frontier, and three system inhibitors. We will also explore process analysis, enabling you to identify and analyze the steps involved in a process and make changes to improve its outcomes. By the end of this module, you will have opportunities to practice these concepts by creating process flow diagrams and calculating the resource with the lowest capacity. Additionally, you'll be able to practice calculating capacity, flow rate, and utilization. You will be able to transfer these skills to initiate process analysis within your organization.
Name:Module 2: Flow Management and Lean Operations
Description:In operations management, flow focuses on the movement of materials, products, and information through the various stages of a production or service process. Lean operations focus on identifying sources of waste both in terms of resources and processes. Optimizing flow can improve productivity, reduce costs, and enhance customer satisfaction. By learning to carefully observe how work is done, we can become better at identifying waste. The goal is to create efficient and effective processes that maximize output while minimizing waste.
Name:Module 3: Little’s Law
Description:Little's Law, a foundational concept in operations management, helps quantify and evaluate the efficiency and effectiveness of a system by providing key performance indicators. By understanding the relationship between inventory, arrival rate, and cycle time, managers can make informed decisions regarding capacity planning. Little’s Law also serves as a diagnostic tool for process improvement initiatives and is particularly valuable in supply chain management, where it enables companies to optimize inventory levels, reduce lead times, and enhance coordination among various stages of the supply chain. It helps strike a balance between supply and demand, improving overall responsiveness and customer service.
Name:Module 4: Quality
Description:Variability can introduce defects and hinder the pursuit of excellence. By recognizing and managing variability, organizations can lay the foundation for consistent and exceptional quality standards. This module introduces frameworks that provide systematic ways to analyze variability. We’ll look at how statistical analysis and problem-solving methodologies can enhance quality. We’ll also explore the power of real-time information and how it fosters continuous improvement. We’ll examine strategies for finding the root cause of an issue and explore how we might develop targeted solutions as we unravel complex problems.
Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity and deliver higher quality standards. Key concepts include process analysis, bottlenecks, flows rates, and inventory levels, and more. After successfully completing this course, you can apply these skills to a real-world business challenge as part of the Wharton Business Foundations Specialization.
