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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/wharton-communication-skills
课程评论：没有评论
课程名称：提升沟通技巧 课程概述：本课程旨在帮助您在工作中更高效地沟通，从而实现您的目标。由获奖的沃顿商学院教授及畅销书作者莫里斯·施华兹教授授课，提升沟通技巧是一个必修课程，旨在为您提供提高沟通能力所需的工具，以及成功使用这些工具的策略。您将学习如何识别他人是否在撒谎（以及如果是的话该如何反应），如何建立信任，谈判时的最佳沟通方法，以及如何诚恳道歉。此外，还将了解在何时合作、何时竞争，如何创作有说服力的信息，提出深思熟虑的问题，进行积极倾听，以及选择适当的沟通媒介（面对面交谈、视频会议、电话或电子邮件）来传达信息。通过本课程的学习，您将能够理解他人的需求，战略性地回应他们的期望，撰写清晰有力的信息，并发展出在商业及生活中取得成功所需的关键沟通技巧。 课程大纲： 1. **合作、竞争与比较**：学会在成功中选择竞争或合作的时机，探索合作与竞争的三大核心原则：稀缺性、社交性及动态不稳定性，了解如何根据情境调整策略，寻找有效的比较方式激励自己，同时避免可能导致沮丧或不道德行为的“令人羡慕”的比较。 2. **信任**：探讨如何建立信任以促进合作，分析建立信任关系的因素，包括表现脆弱、建立融洽关系和表达温暖，了解如何通过揭示共同目标、共同敌人和相互依赖来增强信任。 3. **欺骗**：学习什么是欺骗，如何识别欺骗，并在发现欺骗后做出反应，分析识别欺骗的常见信号，以及如何恰当地回应以助于达成自己的目标。 4. **有效沟通**：掌握有效沟通的关键原则，了解如何设定目标以提升表现，学习如何创作令人难忘和有说服力的信息，提出深思熟虑的问题，进行积极倾听，并选择合适的交流媒介。通过目标设定，避免过度雄心勃勃的常见误区，从而有效沟通并提升生产力。 通过本课程的学习，您将能提升自己的沟通能力，并有效达成个人与职业目标。
Name:Cooperation, Competition, and Comparisons
Description:In this module, you'll learn when to compete and when to cooperate to achieve success. You’ll explore the three key principles of cooperation and competition: scarcity, sociability and dynamic instability, and learn how to determine which approach to use based on your situation. You'll also discover how to use comparisons to provide motivation, and how to avoid "invidious" comparisons which can lead to discouragement or unethical behavior. By the end of this module, you'll be able to attain a better balance between competitive motivation and cooperative satisfaction to make your interactions more productive and successful.
Name:Trust
Description:In this module, you'll explore how to gain and built trust to develop cooperation, and understand why this critical step can be so challenging. You'll examine the factors that develop a trusting relationship: demonstrating vulnerability, building rapport, and expressing warmth, and learn how to increase trust by uncovering common goals, common enemies, and interdependence. You'll also learn how to communicate with team members, friends, and opponents in a way that encourages trust. By the end of this module, you’ll understand how to build trusting relationships to achieve cooperation and mutual satisfaction.
Name:Deception
Description:In this module, you’ll learn what deception is, how to detect it, and what to do once you know it's taken place. You'll examine the most common cues that indicate deception and explore practical steps to take when you discover deception. You'll also be able to evaluate deceptions and transgressions to determine whether they are core or non-core violations. Finally, you'll analyze the components of successful apologies, so you can create your own, if necessary. By the conclusion of this module, you'll be able to better detect deception, and devise an appropriate reaction that will help you achieve your objectives.
Name:Effective Communication
Description:This module was designed to teach you both the key principles of effective communication, and how to harness the power of setting goals to improve your performance. You’ll learn how to create memorable and persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. You'll also learn the how to use goal setting for maximum benefit while avoiding the common pitfalls of overly ambitious targets. By the end of this module, you'll be able to communicate effectively using the right medium, and use goal-setting to increase your productivity and boost your performance.
Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life.
