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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/types-of-conflict
课程评论：没有评论
课程名称：冲突类型 课程概述：冲突无处不在，无法避免不同的观点。然而，并非所有冲突都是消极的，冲突的处理方式至关重要。通过正确识别和理解冲突，我们可以实现有效的解决方案，其中一些可能会带来积极的结果。本课程将探讨不同类型的冲突，如何理解并接受冲突的积极面，以及如何成功地应对冲突以实现积极的解决。 本课程通过视频课程、案例研究和访谈呈现内容。在每个模块中，学生将通过视频中的测验问题来测试他们的理解。此外，学生还需完成两个同行评审的作业以进一步掌握课程内容。 完成此课程后，您将能够： 1. 识别不同类型的冲突 2. 阐明冲突的积极方面 3. 提供应对冲突的积极例子 课程大纲： 1. **开始**：了解课程，阅读课程概述并完成课程前调查。 2. **不同类型的冲突**：描述冲突的不同类型，识别冲突来源并解释冲突等级。 3. **冲突的积极方面**：发现冲突的积极面，识别适当的管理方式，区分冲突的原因。 4. **应对冲突的积极方式**：发展积极的应对冲突的方法，评估冲突的成本，分析冲突对员工参与度和绩效的影响。 5. **课程总结**：恭喜！您已完成课程。请观看课程结束视频，阅读UCI扩展公司的信息，并完成课程后调查。
Name:Getting Started
Description:Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
Name:Different Types of Conflict
Description:In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict.
Name:Positive Aspects of Conflict
Description:In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict.
Name:Positive Ways of Dealing with Conflict
Description:In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance.
Name:Course Wrap-up
Description:Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution. This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video quiz questions to test their understanding. To further their mastery of the content students will also be asked to complete two peer reviewed assignments. Upon completing this course, you will be able to: 1. Identify the different types of conflict 2. Illustrate the positive aspects of conflict 3. Provide examples of positive ways to deal with conflict
