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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/technical-support-fundamentals
课程评论：没有评论
课程名称：技术支持基础 课程概述：本课程是准备成为初级IT支持专员系列课程的第一部分。在此课程中，您将接触到信息技术（IT）的世界。您将学习信息技术的不同方面，包括计算机硬件、互联网、计算机软件、故障排除以及客户服务。本课程涵盖了多种IT主题，旨在为您在此证书项目中的后续学习提供全貌。 完成本课程后，您将能够： - 理解二进制系统的工作原理 - 从零开始组装计算机 - 选择并安装操作系统 - 理解互联网的概念、工作原理以及其在现代社会中的影响 - 学习应用程序的创建和计算机内部的运作方式 - 在信息技术环境中运用常见的解决问题方法和软技能 课程大纲： 1. **IT简介**：学习计算机的发明历史、发展演变及其当前工作原理，了解IT支持专员的职责。掌握计算机的二进制计数方法以及其在社会中的重大意义。 2. **硬件**：深入了解计算机内部组成部分及其功能，掌握如何从零开始组装计算机。 3. **操作系统**：探索当前常用的操作系统，了解其与计算机硬件的合作，学习操作系统的启动过程，并在实践环境中安装Windows、Linux和Mac OSX操作系统。 4. **网络**：了解计算机网络及互联网的历史，探讨互联网隐私、安全性以及未来趋势，分析互联网的局限及其对社会的影响。 5. **软件**：学习软件的定义、类型及可管理性，理解抽象的概念，并在实践环境中安装、更新和删除Windows及Linux操作系统上的软件。 6. **故障排除**：重点分析故障排除和客户支持的重要性，学习在实际工作情境中如何与用户沟通，培养同理心，并掌握记录有效文档的技巧。 通过本课程，您将为进入IT支持领域打下坚实的基础。
Name:Introduction to IT
Description:In the first module of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let's get started!
Name:Hardware
Description:In the second module of this course, we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch!
Name:Operating System
Description:In the third module of this course, learners will explore operating systems (OS). They will learn about the common operating systems that are used today and understand how they work with the computer hardware. Learners will review the "boot process" of an operating system and show learners how to install Windows, Linux, and Mac OSX operating systems. Finally, learners will use the hands-on lab environment to interact directly with the Windows and Linux operating systems.
Name:Networking
Description:In the fourth module of this course, we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world.
Name:Software
Description:In the fifth module of this course, we'll learn about computer software. We'll learn about what software actually is and the different types of software you may encounter as an IT Support Specialist. We'll also explore how to manage software and revisit the concept of "abstraction." By the end of this module, you'll use the Qwiklabs environment to install, update and remove software on both Windows and Linux operating systems.
Name:Troubleshooting
Description:Congratulations, you've made it to the last module of the course! In the final module, learners examine the importance of troubleshooting and customer support. They’ll go through some real-world scenarios that they might encounter in a Help Desk or Desktop Support role. They’ll also learn why empathizing with users is critical when working in a tech role. Finally, learners will learn why writing effective documentation is an important aspect of any IT role. By the end of this module, learners will be able to utilize soft skills and write documentation in order to communicate effectively with others.
This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting
