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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/technical-support-for-aws-workloads
课程评论：没有评论
课程名称：提供AWS工作负载的技术支持 课程概述：作为一名云咨询师，您可能会与不同规模的企业合作。根据公司的独特商业需求，您可能需要评估他们现有的商业解决方案并提供更高效的云资源。在本课程中，您将了解可用服务的类型及其功能，并掌握如何针对每个独特的用例映射合适的解决方案。您将熟悉AWS云基础设施、支持方法及缓解技术。 课程大纲： 模块1：排除与云相关的问题 在这个模块中，您将获得排除云相关问题所需的基本知识和技能。首先，您将回顾AWS基础设施的基本概念。接下来，您将了解AWS支持方法，以及如何识别最适合客户需求的路径。最后，您将研究排除故障的技术和资源，包括如何联系AWS支持并利用可用资源寻找答案。 模块2：排除AWS服务故障 本模块重点介绍AWS服务的故障排除，如亚马逊弹性计算云服务（Amazon EC2）、AWS Lambda和亚马逊虚拟私有云（Amazon VPC）。对于每项服务，您将评估用户可能遭遇的常见挑战。然后，您将探讨真实的故障排除场景，识别问题的根本原因并实施有效的解决方案。 模块3：特定客户场景 在这一模块中，您将继续探索如何排除特定场景下的问题。这次，您将定义预防措施，以避免在使用亚马逊简单存储服务（Amazon S3）、亚马逊关系数据库服务（Amazon RDS）、AWS身份与访问管理（IAM）和AWS组织时出现常见问题。您将回顾各种用户遇到问题的场景，并识别工具和方法帮助这些用户解决问题。此外，您还将学习最佳实践，以防止潜在的挑战。
Name:Module 1: Troubleshoot Cloud-Related Issues
Description:Welcome to the first module of Providing Technical Support for AWS Workloads. In this module, you gain the fundamental knowledge and skills necessary to troubleshoot cloud-related issues. You begin the module by reviewing the basics of the AWS infrastructure. After that, you learn about AWS Support methods and how to identify paths that work best for your customers’ needs. Lastly, you examine troubleshooting techniques and resources. As part of this process, you also find out how to contact AWS Support and use available resources to search for answers.
Name:Module 2: Troubleshooting AWS Services
Description:In this module, you focus on troubleshooting AWS services, such as Amazon Elastic Compute Cloud service (Amazon EC2), AWS Lambda, and Amazon Virtual Private Cloud (Amazon VPC). For each service, you evaluate common challenges that users might experience. Then, you explore real-life troubleshooting scenarios, identify the root cause of issues, and implement effective solutions.
Name:Module 3: Topical Customer Scenarios
Description:In this module, you continue to explore how to troubleshoot scenarios. This time, you define preventative measures that you can take to avoid encountering common issues in Amazon Simple Storage Service (Amazon S3), Amazon Relational Database Service (Amazon RDS), AWS Identity and Access Management (IAM), and AWS Organizations. You review various scenarios where users experience issues, and then identify tools and methods to help these users resolve the issues. You also learn about best practices to prevent potential challenges.
As a cloud consultant, you might be working with companies of various sizes. Based on a company’s unique business needs, you might be responsible for evaluating their existing business solutions and offering more efficient cloud resources. In this course, you'll understand the types of services available and their capabilities and know how to appropriately map the right solution for each unique use case. You'll gain familiarity with the AWS cloud infrastructure, support methods, and mitigation t
