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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/teamwork-skills-effective-communication
课程评论：没有评论
课程名称：团队合作技能：有效沟通与小组合作 概述：本课程经过近期修订与更新！有效的团队合作和群体沟通对于您的职业和个人成功至关重要。在本课程中，您将学习如何做出更好的决策，促进创造力与创新，管理冲突并与难以相处的团队成员合作，争取理想的结果，改善虚拟环境中的群体沟通，提升对人际互动的整体理解以及更有效地在团队中工作。我们的目标是帮助您理解这些群体沟通的动态，并学习如何将它们应用于实践，从而提升您的整体团队合作能力。 课程大纲： 1. **重新思考沟通**：第一周关注沟通，但并不是您可能预想的常识或理所当然的观点。我们将重新思考沟通，并挑战一些社会上普遍存在的传统智慧，比较和对比不同的沟通理论或模型，培养更复杂的沟通理解，解析现代群体互动的复杂性，并探索群体沟通中的隐藏力量，如情境、系统、机构和设计等。 2. **群体发展与决策**：第二周聚焦于群体发展和决策。我们将观察群体如何通过社会化形成，如何发展规范以及角色如何产生。比较和对比解释这些过程的不同模型，研究群体在决策中可能陷入的各种陷阱，同时发展出更好的决策实践，探索如何使群体在决策中更具创造性和创新性。 3. **冲突、差异与多样性**：第三周将专注于冲突、差异和多样性。我们将学习如何使群体能够有效进行“良性争斗”，如何在争论中选择合适的措辞以及在困难情况下如何与他人进行谈判。探讨差异和多样性对群体沟通的重要性，并理解身份概念对我们参与群体的关键性，特别关注沟通和性别作为理解差异和多样性的一个重要方面。 4. **群体沟通与技术**：第四周涉及群体沟通与技术，这是现代团队工作环境中越来越重要的一个方面。我们将探讨虚拟工作概念及群体如何利用科技，以及媒体功能和信息处理的各种模型与理论。我们还将涵盖与技术和群体沟通相关的实际问题和概念问题，探索关于技术与团队合作的前沿思想，如社会物质性理论等。 通过本课程，您将能够更有效地提升团队合作的技能，促进群体之间的有效沟通。
Name:Rethinking Communication
Description:Week 1 is all about communication. But not the common sense or taken-for-granted notions of communication you might expect. Instead, we’re going to rethink communication and challenge some of the conventional wisdom about communication that is common in our society. We’ll compare and contrast different theories or models of communication, and see if we can develop a more sophisticated understanding of communication to understand the complexities of human interaction in today’s groups. We’ll also explore some of the hidden forces of group communication, like context, systems and institutions, and design. These are all things that are “present” in any group situation, influencing how we interact with each other, but easy to miss if we’re not looking. We want to expand our field of vision, so to speak, so we have a fuller understanding of what’s happening in any group situation.
Name:Group Development & Decision Making
Description:Week 2 focuses on group development and decision making. We’ll look at how groups come together through socialization, how they develop norms, and how roles emerge. And we’ll compare and contrast different models that explain these processes. We’ll examine the various decision making traps that groups can fall into, while also developing better practices for making good group decisions. And we’ll explore how groups can be more creative and innovative in their decision making.
Name:Conflict, Difference, & Diversity
Description:Week 3 is all about conflict, difference, and diversity. We’ll learn how groups can have a good fight and how you can choose the right words in a dispute…as well as how to negotiate with others when things get difficult. We’ll also explore why difference and diversity are so important for group communication, and how understanding the concept of identity is critical for our involvement in groups. And we’ll pay special attention to communication and gender, one of the most significant aspects of difference and diversity for groups to understand.
Name:Group Communication & Technology
Description:Week 4 covers group communication and technology…an increasingly prevalent aspect of the modern landscape of group work we must understand. We’ll look at the concept of virtual work and how groups are using technology, as well as various models and theories of media functionality and information processing. We’ll cover several practical and conceptual issues we should always keep in mind when it comes to technology and group communication, and we’ll explore some cutting-edge thinking about technology and group work through the fascinating theory of sociomateriality.
Recently revised and updated! Effective teamwork and group communication are essential for your professional and personal success. In this course you will learn to: make better decisions, be more creative and innovative, manage conflict and work with difficult group members, negotiate for preferred outcomes, improve group communication in virtual environments, develop a better overall understanding of human interaction, and work more effectively as a team. Our goal is to help you understand these important dynamics of group communication and learn how to put them into practice to improve your overall teamwork.
