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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/supervisor-skills
课程评论：没有评论
课程概述: 现代主管技能 本课程提供了作为一名主管所需的基本技能和知识，帮助您理解并有效地与来自不同背景的员工和客户沟通。课程结束后，您将能够： - 描述主管职位的性质及其在营造积极工作环境中的作用。 - 识别并应用与个人和团体进行有效沟通的技能。 - 解释多元文化社会和劳动力的影响。 - 阐明强大客户服务文化对组织成功的重要性。 - 解释主管在创建以客户为中心的组织中的角色。 最重要的是，您将能够立即应用这些知识，成为一名高效的主管，妥善和有效地处理员工、其他管理者和客户的关系。 目标受众: 该课程适合希望成为或目前正在担任主管的人员。您无需具备管理或监督经验。如果您拥有高中学历或同等学历，并有几年的工作经验，您就符合该课程的资格。 课程大纲: 1. 创建积极的工作场所 - 学习主管在平衡组织目标与员工权利和需求方面的独特角色。 2. 成为以客户为中心 - 学习主管如何建立一个致力于满足客户需求的组织，以及主管在这一过程中的关键角色。 3. 有效的员工沟通 - 了解沟通对与员工工作及执行关键管理任务（如规划、组织、人员配置、领导和控制）的重要性，并学习更有效的沟通和倾听技能。 4. 管理多元化的劳动力 - 理解工作场所的多样性及其对组织的好处，学习与多元化个体相关的主要就业法律。 5. 实际观点 - 将过去四周开发的知识和技能应用于实际情况。 本课程不会有先修要求，也不需要特殊软件。
Part: 1
Title:Creating a Positive Workplace
Description:In this module you will learn and apply knowledge and skills with respect to the supervisor’s position and its unique role in building a work environment that balances organizational goals with the rights and needs of its employees. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
Part: 2
Title:Becoming Customer-Centric
Description:In this module you will learn and apply skills that supervisors can use to build an organization that is dedicated to meeting customer needs, and why supervisors play a key role in the process of becoming customer-centric. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
Part: 3
Title:Effective Employee Communication
Description:In this module you will develop an understanding of the importance of communication to working with employees and performing the key managerial tasks of planning, organizing, staffing, leading and controlling. In addition you will learn skills for communicating and listening more effectively and provide feedback to employees that helps improve performance. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
Part: 4
Title:Managing a Diverse Workforce
Description:At the conclusion of this module you will understand diversity in the workplace and how diversity benefits organizations. In addition you will learn about major employment laws concerning the treatment of diverse individuals at work, including the treatment of women and sexual harassment in the workplace. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
Part: 5
Title:Practical Perspectives
Description:In this module you will apply the knowledge and skills you developed over the past four weeks to a real-world situation.
This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds. At its conclusion, you will be able to: • Describe the nature of a supervisor’s position and its role in building a positive work environment. • Identify and apply skills for communicating effectively with individuals and groups. • Explain the implications of a culturally diverse society and workforce. • Explain why a strong customer service culture is crucial to organizational success. • Explain the role of the supervisor in creating a customer-centric organization. Most importantly, you will be able to apply this knowledge immediately to be an effective, efficient supervisor and deal with employees, other managers and customers appropriately and effectively. If you want to become or are currently working as a supervisor, this course is made for you. You do not need to have management or supervisory. If you have a high school diploma or its equivalent and a few years of work experience, you are qualified for this course. There are no prerequisites for this course, and you do not need any special software.
