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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/quality-healthcare
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课程名称：医疗质量与安全领导 课程概述：在医疗实践中，确保病人安全和医疗质量至关重要，应该成为每位医疗工作者的主要关注点。本课程为医疗从业人员及其他参与者提供了领导病人安全和质量改进项目所需的知识和技能的入门。参与者将探索医疗质量的基础以及支撑病人安全和质量改进的科学，设计和选择有效的医疗措施，利用人因分析等工具分析病人安全问题和流程，应用包括计划-执行-学习-行动（PDSA）模型在内的系统方法解决质量改进挑战，并学习推动变革文化的策略。课程从全球视角出发，连接参与者与世界卫生组织（WHO）、美国医疗研究与质量署（AHRQ）、联合委员会及其他国际组织的研究与资源。课程亮点包括个人故事、来自其他行业的经验教训，以及与国家质量保证委员会（NCQA）主席及其他质量运动领导者的访谈。 关于乔治华盛顿大学护理学院：乔治华盛顿大学护理学院在《美国新闻与世界报道》中名列前茅，致力于教育和激励护士提供高质量、富有同情心的以人为本的医疗服务。该学院培养积极参与健康促进、病人倡导和医疗创新的领导者，并为追求质量和推动职业发展的优秀护士教育者提供培训。护理学院致力于改善当地、国家和全球人群及社区的健康和福祉，重视终身学习，学生们在提升护理实践、领导力和教育方面积极做出贡献，改变世界。 课程大纲： 1. 建立质量与安全框架：了解美国及全球医疗质量与安全的现状，安全、高质量医疗的基本特征和预期成果，以及质量改进的核心要素和评估护理安全和质量所需的数据。 2. 质量的首要原则是安全：研究病人安全对医疗的关键性及其科学基础，学习系统工程模型和预测与解决医疗错误的过程。 3. 衡量与测量：应用Donebedian框架测量医疗质量，讨论医疗措施的关键属性及测量过程的有效性和可靠性。 4. 质量与安全改进科学：识别质量改进机会并应用PDSA周期，讨论基于团队的质量改进方法及健康信息技术（HIT）在提高医疗质量方面的价值。 5. 质量与安全的领导力：探讨领导力在推动医疗组织各级质量和安全方面的重要性，以及支持医疗质量文化的策略和组织变革模型的应用。 课程将帮助参与者系统地理解医疗质量与安全的各个方面，为更好地推动医疗改进奠定基础。
Name:Establishing a Framework for Quality & Safety
Description:Welcome to Module 1! During this module, you'll learn about the current state of healthcare quality and safety in the US and globally, and the essential characteristics and expected outcomes of safe, high-quality healthcare. We'll also discuss the core elements of quality improvement, and the data needed to assess the safety and quality of care. Finally, we'll examine lessons learned from other industries & disciplines that can be applied to healthcare improvement efforts. We're looking forward to getting started!
Name:Safety as a First Principle of Quality
Description:Welcome to Module 2! This week, we examine the criticality of patient safety to healthcare and the sciences underlying patient safety. You'll learn a model for systems engineering and a process for anticipating and addressing medical errors. You'll also learn about the importance of a just culture approach to medical error prevention.
Name:Measures & Measurement
Description:Welcome to Module 3! This week we delve into measures and measurement. You'll learn to apply the basic Donebedian framework for measuring quality in healthcare in terms of structure, process and outcomes. We'll discuss the key attributes of useful (good) healthcare measures and the core concepts of validity and reliability. You'll also learn the most critical elements to consider in choosing and applying a measure or measures to measurement in a given health care setting or situation, and the key characteristics of a measurement process that must be present to provide information that is a valid and useful reflection of quality of care.
Name:Quality and Safety Improvement Science
Description:Welcome to Module 4! This week you'll learn how to identify quality improvement opportunities and apply the PDSA cycle to address them. We'll also discuss the importance and benefits of team-based approaches to quality improvement, and the value of Health Information Technologies (HIT) and other innovations in improving health care quality.
Name:Leadership for Quality & Safety
Description:Welcome to Module 5! This week we explore the importance of leadership in supporting and advancing quality and safety at all levels of the healthcare organization. We'll discuss strategies that contribute to a quality culture in health care, and examine different models of organizational change that you can apply as you lead your own quality and safety initiatives.
Ensuring patient safety and healthcare quality is critical and should be a key focus of everyone in healthcare practice. This course provides healthcare practitioners and others with an introduction to the knowledge and skills needed to lead patient safety and quality improvement initiatives at the micro and macro levels. Participants will explore the foundations of health care quality and the science underlying patient safety and quality improvement, design and select effective health care measures, analyze patient safety problems and processes using tools such as human factors analysis, apply systematic approaches including the Plan-Do-Study-Act (PDSA) model to address quality improvement challenges, and learn strategies to lead a culture of change. The course takes a world view of patient safety and quality, linking participants to research and resources from the World Health Organization (WHO), the US Agency for Healthcare Research and Quality (AHRQ), the Joint Commission and other international organizations. Course highlights include personal stories, lessons learned from other industries and interviews with the President of the National Committee for Quality Assurance (NCQA) and other leaders in quality movement. Pawlson, g. & Johnson, J. (2021). Advancing Health Care Quality: Protecting Patients, Improving Lives. DEStech Publications Inc. About The George Washington University School of Nursing Ranked among the top nursing schools by U.S. News & World Report, the George Washington University School of Nursing educates and inspires nurses to provide high-quality, compassionate person-centered health care. The school develops leaders actively engaged in health promotion, patient advocacy and healthcare innovation, and prepares exceptional nurse educators who pursue quality and advance the profession. The School of Nursing is committed to improving the health and wellbeing of people and communities locally, nationally and globally. The school values lifelong learning and its students advance nursing practice, leadership and education as they make a difference in the world.
