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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/problem-solving
课程评论：没有评论
课程名称：有效的问题解决与决策制定 课程概述：批判性思维，即应用科学方法和逻辑推理来解决问题和做出决策，是有效问题解决和决策的重要基础。批判性思维使我们能够避免常见障碍，检验我们的信念和假设，并纠正思维过程中的扭曲。通过本课程，学员将学会自信地准确评估问题、评估替代解决方案，并预测潜在风险。课程内容包括如何运用分析、综合和积极的探究方法来解决个人和组织的问题，培养在当今动荡时代所需的批判性思维技能。课程将通过案例研究和成员遇到的实际情况，探索成功模型和可迁移的有效方法。 完成本课程后，您将能够： 1. 选择并应用适当的问题解决和决策制定过程与方法 2. 识别有效问题解决和决策制定的常见障碍 3. 认识到人类因素在问题解决和决策中的影响 4. 评估主要的概念性障碍和重大情境挑战 5. 将概念应用于提升个人发展和组织绩效 6. 解释问题解决和决策的关键要素及其相关障碍 课程大纲： 1. **识别问题**：学习使用根本原因分析方法识别问题，并针对商业情况下常见的问题参数进行探讨，通过案例场景具体说明问题解决和决策过程的步骤。 2. **生成解决方案**：讨论心态和个人偏见如何可能限制创造力，回顾问题解决风格和创造力增强的方法，生成多样化的独特解决方案，同时应对约束和有限资源。 3. **做出决策**：探索适合于特定问题的最佳决策风格，提供更好决策的技巧及避免的陷阱。 4. **实施和评估解决方案**：在做出决策后，准备实施并评估选定的解决方案，定义解决方案的绩效指标和关键绩效指标(KPI)，并收集情感影响的轶事数据，为后来评估该解决方案对组织的影响提供依据。 此课程旨在提供系统化的方法，帮助学员在复杂的工作环境中有效解决问题与做出决策。
Name:Identify the Problem
Description:Problem-solving is an essential skill in today's fast-paced and ever-changing workplace. It requires a systematic approach that incorporates effective decision-making. Throughout this course, we will learn an overarching process of identifying problems to generate potential solutions, then apply decision-making styles in order to implement and assess those solutions. In this module, we will learn to identify problems by using a root cause approach as a foundational tool. Additionally, we will address problem parameters that often occur in business situations. Throughout this course, we will utilize a case scenario that will provide specific examples to illustrate the steps in the problem-solving and decision-making process.
Name:Generate Solutions
Description:In the previous module, we learned how to identify the root cause of a problem. Now we will discuss how mindset and personal bias can potentially limit creativity in solving workplace challenges. We’ll review problem-solving styles and creativity enhancement approaches to generate a variety of unique solutions while addressing constraints and limited resources.
Name:Make the Decision
Description:In the previous module, we learned how to generate a variety of creative solutions. Now we need to decide which solution is the best option. We will explore which decision-making styles lend themselves to best solve the problem given its affordances and limitations. Tips for making better decisions are outlined as well as hazards to avoid.
Name:Implement and Assess the Solution
Description:In the previous module, we learned how to make the decision given the best information at hand. Once the decision is made, it’s time to implement and assess the chosen solution. As we get ready to implement, we are well-served to review situational variables as elements in the environment may have shifted during the decision-making process. We will also need to define the solution’s performance metrics and Key Performance Indicators (KPIs) in order to later measure or assess the solution’s impact on the organization. Anecdotal data is equally valuable as it can share the emotional impact on employees.
Critical thinking – the application of scientific methods and logical reasoning to problems and decisions – is the foundation of effective problem solving and decision making. Critical thinking enables us to avoid common obstacles, test our beliefs and assumptions, and correct distortions in our thought processes. Gain confidence in assessing problems accurately, evaluating alternative solutions, and anticipating likely risks. Learn how to use analysis, synthesis, and positive inquiry to address individual and organizational problems and develop the critical thinking skills needed in today’s turbulent times. Using case studies and situations encountered by class members, explore successful models and proven methods that are readily transferable on-the-job. Upon completing this course, you will be able to: 1. Choose and apply appropriate problem solving and decision making processes and methods 2. Identify common obstacles to effective problem solving and decision making 3. Recognize the human variable in problem solving and decision making 4. Assess major conceptual blocks and significant situational challenges 5. Apply concepts to enhancing personal development and organizational performance 6. Explain the key elements of problem solving and decision making and the barriers associated with them
