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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/patient-safety-sustainment
课程评论：没有评论
课程名称：设计可持续性：保持改进工作步入正轨（患者安全 IV） 概述：在确保患者安全和质量改进项目成功的过程中，保持项目按计划、按时、按预算进行至关重要。本课程旨在介绍一系列工具，以帮助管理和指导患者安全和质量改进项目。课程内容包括如何定义成功的标准、制定变更管理计划，以及进行预前评估以识别项目失败的风险。此外，课程还提供了参与者参与 stakeholder engagement 的工具，以确保关键参与者对项目成功的投入。 课程大纲： 1. **成功的定义** 本模块将帮助学习者理解什么是项目可持续性及其重要性，识别与可持续性相关的潜在风险，以及从项目初期阶段规划可持续性的必要性。学习者将熟悉在质量改进项目中使用的衡量方法及其各自的属性，并学习如何借鉴两个成功的大型质量改进倡议中的改进策略，以应对影响可持续性的问题。 2. **进行预前评估** 本模块将介绍预前评估的概念及其应用，以改善项目规划、识别对项目成功和可持续性的威胁、制定干预措施以减少项目失败的风险，制定利用预前评估结果的行动计划，并在项目生命周期内保持对项目成功威胁的关注。学习者还将掌握最佳的引导实践，以便有效实施预前评估。 3. **变更管理基础** 本模块将涵盖变更管理的基本概念，分析变更倡议失败的原因、变更作为一个过程、以及变更的框架和过程。学习者将了解技术性工作和适应性工作之间的区别及其在变更努力中的角色，此外，还将学习适应性变更所需的领导技能、识别和吸引参与变更工作的重要利益相关者、管理冲突、制定变更沟通策略，以及运用系统性方法在变更中取得成功。 4. **使用4 E + 2模型规划参与** 本模块将强调参与在可持续性和推广中的作用，讨论克服参与障碍的策略、维持变更成果的潜在失败领域，以及植入和持续的两个 E 在可持续性中的角色。学习者将学习保持变更努力的框架，并探讨关于一个成功的质量改进倡议的现实案例。 通过参与本课程，学习者将获得确保患者安全和质量改进项目成功所需的工具和知识，以有效管理相关挑战。
Part: 1
Title:What Does Success Look Like?
Description:In this module, learners will develop an understanding of what project sustainment is and why it is important, the potential risks to project sustainment, the importance of planning for sustainment from project inception, types of measures used in quality improvement projects and the attributes of each, how strategies for improvement were developed in two successful large-scale quality improvement initiatives. Learners will become familiar with the issues impacting sustainment and how they may be successfully addressed across the life span of a quality improvement project.
Part: 2
Title:Conducting a Premortem
Description:In this module, learners will develop an understanding of what the Pre-Mortem exercise is and how it can be used to: improve project planning, surface threats to project success and sustainment, develop interventions to mitigate risk of project failure, create an action plan to maximize the application of Pre-Mortem results, and maintain awareness of threats to project success across the project lifespan. Learners will also develop familiarity with facilitation best-practices. The Pre-Mortem Exercise can be a powerful tool to identify and mitigate risks for project failure.
Part: 3
Title:Change Management 101
Description:In this module, learners will develop an understanding of: what is meant by change management, reasons for change initiative failure, change as a process, frameworks and processes for change, the differences between technical and adaptive work and the role of each in a change effort, leadership skills necessary for addressing adaptive change, identifying and engaging change effort stakeholders, managing conflict, developing a communication strategy for a change effort, applying a systems approach to change efforts.
Part: 4
Title:Planning for Engagement Using the 4 E's + 2 Model
Description:In this module, learners will develop an understanding of: the role of engagement in sustainability and spread, addressing barriers to engagement, potential areas of failure in sustaining change effort gains, the 2 E's of embedding and enduring and their role in sustainment, frameworks for sustaining change efforts, a real-world example of successful sustainment of a quality improvement initiative.
Keeping patient safety and quality improvement projects on track, on time, and on budget is critical to ensuring their success. In this course, students will be introduced and given the opportunity to apply a series of tools to guide and manage patient safety and quality initiatives. These include tools for defining what success looks like, developing a change management plan, and conducting a pre-mortem to identify risks for project failure. This course will also provide tools for engaging stakeholders to ensure key players are invested in your project’s success.
