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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/patient-safety-culture
课程评论：没有评论
课程名称：为成功奠定基础：关注安全文化和团队合作（患者安全 II） 课程概述：安全文化是组织文化的一个方面，体现了对安全的态度、信念、看法和价值观。在高可靠性组织中，安全文化至关重要，是提供安全和优质护理的重要机制。这需要领导层和员工的强烈承诺。本课程通过识别和报告患者安全隐患、问责和透明度、患者和家庭的参与以及有效的团队合作来促进安全文化。 课程大纲： 1. **患者安全文化与公正文化** - 该模块帮助学习者理解安全文化的含义及其重要性，安全文化如何影响结果，如何评估文化，以及如何制定改进策略。学习者还将熟悉公正文化模型，了解在适当归责和问责人类错误、处于风险的行为和莽撞行为时如何运用该模型。 2. **患者安全、质量和患者体验** - 患者体验涵盖了患者与医疗系统之间的一系列互动。了解患者的期望并从其经历中学习对于设计更安全的护理交付系统和提供以患者及家庭为中心的护理至关重要。 3. **事件报告与第二受害者** - 患者安全事件报告是识别和减轻高可靠性组织中危害的重要数据来源，但许多医疗组织并未充分利用这些数据。完成此模块后，学习者将理解如何使用事件报告来设计更安全的护理系统，并了解组织如何为涉及医疗错误的员工提供支持。 4. **通过团队合作加强安全文化** - 研究表明，许多错误归因于团队合作和沟通的破裂。在该模块中，参与者将学习如何通过团队合作和沟通来加强安全文化。参与者将掌握防止和减轻医疗错误所需的重要技能。 本课程旨在通过强调安全文化与团队合作的重要性，为医疗行业的专业人员提供必要的知识与技能，以提高患者安全性和护理质量。
Part: 1
Title:Patient Safety Culture and Just Culture
Description: In this module, learners will develop an understanding of what safety culture is and why it matters, how safety culture influences outcomes, how culture is assessed, and how strategies for improvement can be developed. Learners will become familiar with the Just Culture model and how it is used when appropriating blame and accountability for human error, at risk behaviors, and reckless behaviors.
Part: 2
Title:Patient Safety, Quality, and the Patient Experience
Description:The patient experience encompasses a range of interactions patients have with the healthcare system. Understanding patients' expectations and learning from their experiences is key to designing safer care delivery systems and providing patient and family-centered care.
Part: 3
Title:Event Reporting and Second Victims
Description:Patient safety event reports are a critical data source for identifying and mitigating harm in high reliability organizations; yet, many healthcare organizations do not take full advantage of this data. At the conclusion of this module, learners will understand how event reports should be used to design safer care systems and how organizations can provide support to staff involved in medical errors.
Part: 4
Title:Strengthening Safety Culture Through Teamwork
Description:Research shows that many errors can be attributed to breakdowns in teamwork and communication. In this module, participants will learn how safety culture can be strengthened though teamwork and communication. Participants will learn skills critical in the prevention and mitigation of medical errors.
Safety culture is a facet of organizational culture that captures attitudes, beliefs, perceptions, and values about safety. A culture of safety is essential in high reliability organizations and is a critical mechanism for the delivery of safe and high-quality care. It requires a strong commitment from leadership and staff. In this course, a safe culture is promoted through the use of identifying and reporting patient safety hazards, accountability and transparency, involvement with patients and families, and effective teamwork.
