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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/operations-management-organization-and-analysis
课程评论：没有评论
课程名称：运营管理：组织与分析 课程概述：本课程将帮助学员了解运营管理的角色及其与制造和服务型组织中其他业务职能的联系。学员将学习并实践适用于各个层面的决策框架和技术，从管理层的战略决策（如将流程与不同客户群的需求相连接）到前线的战术决策（如选择大批量订购与频繁小批量订购之间的权衡）。 课程大纲： 1. **课程导论与运营战略** - 这一模块将介绍讲师和课程内容，学习运营管理的重要性，以及如何制定和实施与商业战略及市场需求相结合的运营战略。 2. **流程配置与分析** - 学习不同类型的流程安排及其采用的影响。学员将分析流程及流程中活动的表现，并识别变异对流程的影响。 3. **库存管理概念** - 本模块将探讨库存管理在运营环境中的重要性。库存中涉及数种成本，如持有成本和订购成本，这些成本取决于如订购数量和再订购点等关键决策。同时讨论库存管理中的权衡及如何做出最佳决策，重点关注固定和已知需求下的简单库存场景。 4. **库存管理应用** - 该模块扩展了上一个模块的学习，涉及需求不确定和无法预测的更复杂库存管理场景。首先学习如何通过需求分布（尤其是常见的正态分布）来衡量需求的不确定性。其次，学习在管理不确定需求的库存时的决策权衡，包括服务水平与库存成本的关系。关键决策包括订购数量、再订购点、安全库存水平及库存审核和订购的频率。完成此模块后，学员将掌握使用不同库存政策（如连续审核政策和定期审核政策）进行最佳决策的知识和技能，这对高效管理运营中的库存至关重要。
Name:Course Orientation & Operations Strategy
Description:In this first module, you will be introduced to the instructors and the course. Next, you will learn about the significance of operations management, and how to formulate and implement an operations strategy that is aligned with the business strategy and with market requirements.
Name:Process Configurations and Analysis
Description:In this module, you will learn about types of process arrangements and the implications of adopting each one. You will learn to analyze the performance of processes and of the activities within the processes, and to recognize the impacts of variability on processes.
Name:Inventory Management Concepts
Description:In this module, we will learn about the importance of inventory management in operations settings. Inventories entail several costs such as holding and ordering costs. These costs depend on key decisions such as order quantity and reorder point. We will learn how the different types of costs depend on inventory decisions. We will also discuss the trade-offs associated with inventory decisions and how to make optimal decisions related to inventory management. This module is focused on simple inventory scenarios where demand is fixed and known. The learnings from this module are important because it provides key basics of inventory management which are important in learning and mastering more complex decision scenarios
Name:Inventory Management Applications
Description:In this module, we extend the learnings from the previous module to more complex scenarios of inventory management, namely, when demand is uncertain and cannot be predicted with certainty. First, we learn how to measure uncertainty in demand using demand distributions – particularly the Normal distribution, which is the more common demand distribution used in practice. Second, we will learn about the decision tradeoffs in managing inventory with uncertainty, namely, between service levels and costs of inventory. The key decisions related to managing inventory with demand uncertainty are order quantity, reorder point, safety or buffer stock levels, and frequency of inventory review and ordering. Upon completion of this module, we will gain knowledge and expertise in making these decisions optimally using different inventory policies such as continuous review policy and periodic review policy. This module is important for managing inventories in most operations settings in an efficient and effective manner.
In this course, you will learn about the role of operations and how they are connected to other business functions in manufacturing and service-focused organizations. You will learn and practice the use of decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions such as connecting process to the needs of various customer segments, to front-line tactical decisions such as choosing between ordering larger quantities vs. ordering more frequently.
