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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/negotiation-project
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课程名称：谈判、调解与冲突解决 - 顶点项目 课程概述： 本课程旨在帮助学员应用在谈判和调解中积累的知识、技能和经验，提升在ESSEC“谈判、调解与冲突解决”专业中的实践能力。报名此课程前，建议先完成《谈判基础》、《跨文化谈判》和《调解与冲突解决》等三个基础MOOC，以掌握必要的工具、概念和方法。 学习内容包含： - 准备谈判的技巧； - 避免落入谈判陷阱； - 促成创造价值的合作关系； - 有效的谈判结构； - 尊重、有效的议价方式； - 克服僵局的方法； - 管理谈判中的文化差异； - 理解调解的定义和使用情况； - 列举不同类型的调解； - 识别调解过程中常见的挑战和困难； - 从多种选项中选择适当的策略； - 确定调解中的注意事项。 课程目的在于帮助学员综合应用所学，提升谈判技巧和行为能力。课程设计高度互动，学员将在与同伴的谈判中展示自身的分析和执行能力。 顶点项目包含三个练习： 1. **谈判分析**：选取真实谈判案例进行深入分析，展示你对谈判动态的理解和专业性。 2. **直接谈判**：与同伴进行一次基于真实故事的商业案例谈判，运用所学知识和技能。 3. **调解模拟**：在前一练习未果的基础上，踏入调解者角色，构建有效的调解过程。 每个练习将由同行评估。努力参与课程练习将为真实生活中的谈判、调解和冲突管理提供巨大帮助。 课程大纲： - capstone项目概览：介绍MOOC的整体规划、工作内容及评估方式。 - 谈判分析的专家视角：运用人、问题、过程等维度进行分析。 - 实践谈判：通过具体的谈判练习应用所学知识，完成评估后进行同伴评审。 - 如果是调解？练习调解技巧，准备和开启调解会议。 投入到课程中，将会收获乐趣和实际进步！
Name:Capstone project overview
Description:This module aims to give you an overview of this MOOC and to present the following elements: the overall planning of the MOOC, the work you have to do, how you will be evaluated. At the end of the week, you will realize your first assessment: explain a negotiation.
Name:Eye of the expert: analysing a negotiation
Description:In this module, you will demonstrate your analytical skills. To do this, you will use the 3 dimensions (People, Problem, Process) and the 10-point model described in the first MOOC. If necessary, we offer a reminder of these concepts.
Name:Let's practice a negotiation
Description:In this assessment, we'll introduce you to a negotiation exercise involving two negotiators. You will have to mobilize the knowledge and skills acquired in negotiation. To pass the lesson, you need to complete 1 of 2 choices and then, review your peers. Enjoy !
Name:Let's practice a negotiation: Lesson Choices
Description:
Name:What if it had been a mediation?
Description:This last module is an opportunity to practice your negotiation skills. To be more specific, you will need to focus on two points. First, you will practice on how to be prepared before a mediation. Then, you will have to open your first mediation meeting in the presence of two conflicting parties.
This course has been designed to help you apply knowledge, skills, and know-how you have developed in negotiation and in mediation, both as a result of your own practice and the follow up of the previous Courses of the ESSEC “Negotiation, Mediation, and Conflict Resolution” specialization. Before you enroll this course, we strongly recommend that you acquire the necessary pre-requisites. A number of tools, concepts, and methods are outlined in 3 MOOCS: Negotiation Fundamentals, Cross-cultural Negotiations, and Mediation & Conflict Resolution. To be more specific, the following subjects must be mastered: - Get prepared for any negotiation; - Avoid traps; - Know how to prompt value-creating partnerships; - Structure an effective negotiation sequence; - Bargain in an efficient and respectful manner; - Overcome deadlocks; - Manager cultural differences in a negotiation; - Define what a mediation is and choose when to use it; - List different types of mediation; - Identify typical challenges and difficulties that most mediators face; - Choose the adequate strategies within a repertoire of options; - Identify the do’s and don’ts in mediation. The purpose of this course is to help you to put everything together, sharpen your skills and enhance your command of negotiation techniques and behaviors. We’ve designed this MOOC in a highly interactive way. You will be engaged in a negotiation with peers. You will demonstrate your improved capacity to analyze, and therefore conduct, negotiations and mediation. This capstone project will comprise three exercises. Here is an overview. In the first exercise, you will analyse a real-life negotiation of your own choice. As an expert of negotiation dynamics, you will provide your reader with a detailed analysis of this real negotiation. Indeed as a professional, your task might not always be to conduct a negotiation - but to analyse what is going on in a given negotiation, or to help others (your boss, for instance) get ready for a high-stake negotiation. Guidelines will be provided in a separate document, to help you structure your assignment. For the second exercise, you will negotiate directly with a peer. We’ve prepared a business case inspired from a true story. The third exercise is linked to the previous one. Imagine that this negotiation is not successful, and that the relationship between the two negotiators becomes too tense. You will be asked to step into the shoes of a mediator - and to structure a mediation process. Each of these three exercises will be peer-evaluated. As a result, it is really worth your engagement! Go ahead, engage fully into the exercises - you will have fun, and you will make further progress for real-life negotiation, mediation, and conflict management.
