|
所在平台: Coursera |
课程主页: https://www.coursera.org/learn/low-intermediate-english-shopping-customer-service
课程评论：没有评论
课程名称：中级英语：购物与客户服务 课程概述：在本课程中，你将学习用于描述购物过程的重要语言，包括如何评价购买的商品以及如何协助客户。课程活动将在Voxy这一互动语言学习平台上进行，该平台会根据你的当前水平和在阅读、听力、口语、语法和词汇技能方面的表现自动调整，以确保每节课优化为快速提升。每周都有吸引人且简短的任务导向课件，随时随地都可以完成。课程内容来自真实场景，因此你将学习到客户和同事之间关于购物的真实对话和邮件。课程结束时，你将能够讨论几乎所有类型的购物经历。 课程大纲： 1. 课程介绍及Voxy平台使用指导：这一周你将了解本课程的结构，并学习如何使用Voxy的创新平台。 2. 购物过程：这一周你将描述你购物的地点、时间、原因和方式。 3. 商品评价：这一周你将分享你对购物的意见以及在商业和产品评论中交流何处购置商品。 4. 联系客户服务：这一周你将学习如何通过电话和电子邮件向客户提供一般和具体信息，并解决他们的问题。 5. 面对面帮助客户：这一周你将学习如何在面对面场合向客户提供信息并解决他们的问题。 6. 课程项目：独立研究：这一周你将有机会选择一个主题，用于你的课程结业项目。
Part: 1
Title:Course Introduction & Voxy Orientation
Description:This week, you will learn about this course and understand how to use Voxy's innovative platform.
Part: 2
Title:Going Shopping
Description:This week, you will describe where, when, why, and how you shop the way you do.
Part: 3
Title:Reviews
Description:This week, you will share your opinions on what to buy and where to buy it in the form of business and product reviews.
Part: 4
Title:Contacting Customer Service
Description:This week, you will look at how to use phone calls and emails to provide customers with both general and specific information and resolve their problems.
Part: 5
Title:Helping Customers in Person
Description:This week, you will look again at how to provide customers with information and resolve their problems, but this time in person.
Part: 6
Title:Course Project: Independent Study
Description:This week, you will have the chance to choose the topic you study for your End of Course project.
In this course, you will learn important language to describe how you shop, review what you’ve bought, and assist customers. Learning activities in this course will take place on Voxy, an engaging language learning platform that automatically adapts to your current level and your performance across reading, listening, speaking, grammar, and vocabulary skills so that every lesson is optimized for rapid improvement. Each week is made up of engaging, short, task-based lessons that can be done anywhere, anytime. Lessons include content from the real world, so you will learn from real conversations and emails between customers and colleagues asking questions and giving opinions about shopping. By the end of the course, you will be able to discuss just about any kind of shopping experience.
