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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/itil-4-exam-preparation
课程评论：没有评论
课程名称: ITIL 4 考试准备 课程概述: ITIL® 4 基础考试准备课程旨在向学习者介绍关键概念、术语和最佳实践，帮助其在IT组织中创建和改进IT服务的质量。本课程专注于考试准备，通过一系列自学、练习测验和模拟考试，学生将熟悉ITIL术语及其在服务价值生命周期中的应用。整个课程需时5周，每周约需2-4小时完成。 课程大纲: 1. **服务管理的关键概念** 介绍服务管理术语，讨论用服务创造价值的关键概念以及服务关系的核心概念。 2. **ITIL 4 服务价值系统** 概述并回顾服务价值系统中的各个组成部分。 3. **ITIL 4 指导原则** 总结七个指导原则，这些原则代表了组织在采用服务管理框架并根据自身需求调整ITIL指导时所采取的伦理方法。 4. **课程回顾** 本模块提供课程总结及参加ITIL 4考试的小贴士。 5. **考试概述** 包含样题复习及提供两份模拟考试，帮助学生更好地理解考试内容。 通过本课程的学习，学生将为ITIL 4考试做好充分准备。
Part: 1
Title:Key Concepts of Service Management
Description:In this module, we will introduce service manage terms, discuss the key concepts of creating value with services, and the key concepts of service relationships.
Part: 2
Title:The ITIL 4 Service Value System
Description:In this module, we will summarize and review the components within the Service Value System.
Part: 3
Title:ITIL 4 Guiding Principles
Description:This module summaries the seven guiding principles that represent an ethical approach used within organizations when adopting a service-management framework and adapting ITIL guidance to their needs.
Part: 4
Title:Course Review
Description:This module provides a summary of the course and tips for taking the ITIL 4 exam.
Part: 5
Title:Exam Overview
Description:This module includes a review of sample exam questions and provides two sample exams.
ITIL® 4 Foundation Test Preparation is designed to introduce learners to the key concepts, terminology, and best practices for creating, and improving the quality of IT services across the IT organization. This class is focused on exam preparation. Through a series of self-paced learning, practice quizzes and exams, students become acquainted with ITIL terminology, and how it applies to the Service Value Lifecycle. This course requires 5 weeks at about 2-4 hours/week to complete.
