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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/introduction-to-hardware-and-operating-systems
课程评论：没有评论
课程名称：计算机硬件与操作系统入门 课程概述：随着组织对计算机硬件、软件和网络连接问题的需求增长，掌握IT支持技能的工作者变得愈加重要。随着医疗机构逐步数字化转型，需要更多的IT支持；同时，越来越多的组织通过IT咨询公司来雇佣技术人员而不是内部员工，这使得IT支持角色成为进入更高薪职业的跳板。本课程旨在帮助学生获得云计算信息技术支持的入门技能，并为CompTIA IT基础认证考试做好准备。 首先，您将学习计算机的操作系统软件，特别是微软Windows操作系统。接下来，您将探索计算机的主要硬件组件，包括主板、中央处理器（CPU）、内存、硬盘及扩展槽等。您将掌握识别各种硬件连接的技巧，包括端口类别、外部设备等。此外，课程还涵盖基本工作站设置、常用操作系统设置、屏幕截图命令以及良好的故障排除实践。 课程内容大纲包括以下模块： 1. **计算机基础**：了解计算机的定义、功能及组件，掌握Windows操作系统的基本操作。 2. **计算设备与外设**：学习内部硬件和外设的分类与功能，包括打印机、输入输出设备等。 3. **接口与连接器**：掌握计算机内部和外部组件如何相互连接，了解各类端口与连接器。 4. **内部计算机组件**：学习家用和商业计算机系统的常见内部组件。 5. **Windows工作站的设置、评估与故障排除**：掌握工作站的选择与配置，以及优化文件管理的技巧。 6. **期末项目与测试**：通过测试评估所学知识。 7. ** bonus模块：探索其他桌面和移动操作系统**：学习Linux、macOS和ChromeOS等其他操作系统的使用情况。 此课程适合任何希望进入IT支持行业或对计算机硬件感兴趣的学习者，如帮助台支持专家、IT支持专家、虚拟客服代理或技术支持代表。通过在线实验室，您将展示分析及评估技巧，准备好进入实际工作环境。
Name: Introduction to Computing Fundamentals
Description:Welcome to your first module! After completing this module, you’ll be able to define what a computer is. You’ll learn about the four functions of computing, the parts of a computer associated with each of those functions, and the benefits of computing. Explore how to classify computing devices based on size and usage and describe the evolution of operating systems. Discover how computers communicate using notational (numeric) systems for processing and storing data, displaying onscreen text, hardware addresses, website colors, and web addresses. You’ll gain the practical knowledge needed to evaluate computing performance and storage. You’ll know the four ways to log into Microsoft Windows, be able to describe how to use the Start menu, Tiles, taskbar, and settings capabilities, and will be able to explain how to manage Windows on the desktop. You’ll round out your week with a lab where you’ll locate programs and navigate Windows to find important information about the computer and the Windows operating system.
Name:Computing Devices and Peripherals
Description:Computer hardware is the set of physical parts that make up the interior of your computer. Peripherals are pieces of hardware that are added to the outside of a computer for it to work more efficiently. Both hardware and peripherals are used to take input, store data, display output, and execute commands. This week, you will learn about several types of hardware components and peripherals. You will learn about printers and scanners, input and output devices, external storage devices, and audio and video devices.
Name:Interfaces and Connectors
Description:A computer’s multiple components, both internal and external, are constantly interacting with each other to receive input, perform requested computing functions, and provide output. As technology has evolved and connection methods have standardized, a vast array of external devices can now easily and successfully connect with computers and reliably perform their tasks. This week, you will learn how hardware and peripheral devices connect to form a functioning computer. You will learn about ports, interfaces, and connectors used by graphics, audio, networks, printers, and other peripheral devices. You will also learn about the types of installations these devices use to become operational.
Name:Internal Computer Components
Description:Computer hardware, the physical part of a computer, is infrequently changed, while software and data are modified frequently. When you think of the term computer hardware, you probably think of what's inside your personal computer at home or your computer at work. However, computer hardware does not specifically refer to personal computers. Instead, it is all types of computer systems. Computer hardware is located in embedded systems in automobiles, microwave ovens, CD players, DVD players, and many more devices. In this lesson, you’ll learn about common internal components of home and business computer systems.
Name:Windows Workstation Setup, Evaluation, and Troubleshooting
Description:Workstation setup, operating system configuration, and workstation troubleshooting are all in a day’s work for IT support. Whether the task is selecting a new computer for a colleague, reconfiguring an operating system for a coworker’s accessibility needs, or troubleshooting a file or directory visibility issue, IT support personnel need procedures that help them complete these tasks quickly, confidently, and correctly. This week, you’ll gain knowledge of workstation procurement and basic Windows operating system configuration and management. You’ll discover techniques that help you optimize file and folder organization and perhaps even help users locate hidden files. Learn timesaving keyboard commands to capture screens using Windows 10 workstations, macOS workstations, and Chromebooks. You will complete your learning with an overview of business continuity principles used for fault tolerance and disaster recovery.
Name:Final Project and Final Quiz
Description:In this module, you’ll assess your course knowledge through a final quiz based on the previous five modules.
Name:Bonus Module - Exploring Additional Desktop and Mobile Operating Systems
Description:Welcome to your bonus module! Although Microsoft Windows dominates the desktop operating system market, organizations also use computers that run Linux, macOS, and ChromeOS operating systems. And many organizations also support users who have devices that use iOS and Android mobile operating systems. When you complete this module, you’ll be able to explain why organizations support these alternative operating systems. You’ll be able to compare and contrast operating system log-in processes, network connection methods, onscreen navigation, menus, and features. You’ll also gain the knowledge needed to explain where each operating system stores device identifiers, version information, and system settings. Stretch and grow your Linux skills using the Linux lab.
Organizations need workers who can help others with computer hardware, software, and connectivity issues. Healthcare organizations are still converting to digitized systems, requiring more IT support. Workers are retiring, and organizations are contracting workers through IT consultancies rather than in-house IT technicians. With remote and hybrid work here to stay, organizations must provide employees with the devices and support they need to remain connected and productive. Additionally, IT support roles are often a steppingstone that enables employees to grow into higher-paying IT careers. If you're ready to enter the world of Cloud information technology (IT) support, you need job-ready skills. Accreditations, such as IBM Certificates, and the CompTIA IT Fundamentals certification, attest to your skills, helping you gain a competitive advantage. This course enables you to develop the skills to diagnose and repair basic computer issues and is your first step to passing the CompTIA IT Fundamentals exam. First, learn about the essential software brain of a computer—its operating system software when you explore Microsoft Windows. Next, discover internal key hardware computer components, including motherboard components, central processing unit (CPU) memory, hard drives, expansion slots, and more. Become skilled at identifying the various hardware connections, including categories of ports, add-on peripherals such as mice, and other hardware components. Learn the essentials of basic workstation setup, commonly used operating system settings, screen capture commands, and job-essential good troubleshooting practices. Now you're ready to combine your hardware and operating systems knowledge to set up and troubleshoot malfunctioning computer systems. This course is for anyone new to IT and computer hardware or who wants to start an IT support-related profession as a Help Desk Support Specialist, IT Support Specialist, Virtual Customer Service Agent, or Technical Support Representative. Showcase your analytical and evaluation skills via online labs to be job-ready with real-world skills.
