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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/interpersonal-communication
课程评论：没有评论
课程名称：工程领导者的人际沟通 课程概述：本课程涵盖工程领导者日常使用的沟通技能，旨在激励、启发和支持组织中的人员。演讲和写作是基本的领导沟通技能，但领导者同时需要具备出色的人际沟通能力。现代商业环境要求沟通技巧能够有效跨越文化、代际和性别障碍。沟通也是建立个人品牌的关键技能，领导者需要在外表、行为和语言上表现出领导者的风范。此外，领导者还需要具备处理困难、情感交流的能力，以及在危机情况下的沟通能力。 在本课程中，您将学习： 1. 如何在全球环境中进行沟通； 2. 如何跨越文化、代际和性别进行沟通； 3. 如何利用沟通建立个人品牌，传达个人价值观和领导承诺； 4. 如何处理与员工、上司和同事之间的高风险、情感充沛的困难对话； 5. 如何应对危机沟通。 所需材料免责声明：本课程需要购买一个案例研究以完成评估，该案例为需要熟练处理困难对话的典型商业情境。目前，该案例研究的费用为8.95美元，费用可能会有所变动。 经典材料由莱斯大学沟通系提供，所有权利均保留。 课程大纲： 第一部分：第1周：影响人们沟通方式的因素 在全球商业环境中，优秀的沟通尤为重要，领导虚拟全球团队的人需要卓越的沟通能力。在此部分中，您将了解文化、性别和代际等因素如何影响沟通，从而避免误解，帮助团队关注业务的重点。 第二部分：第2周：在工作场所展现领导气质的沟通 本周您将学习如何展现领导者的决策能力、愿景和鼓励他人的技能，帮助他人看到您所期望的个人形象，并通过有效的会议管理展现领导能力。 第三部分：第3周：如何处理困难的对话 本周课程将提高您在面对重要问题时的对话能力，教授如何管理分歧和利用冲突来增强团队与组织的力量。 第四部分：第4周：危机情况下的沟通技巧 您将学习如何在危机情况下进行有效沟通，关注危机响应、维护公司声誉，以及在危机沟通中应关注的对象，以确保危机管理的有效性。
Part: 1
Title:Week 1: What Influences the Way People Communicate?
Description:Today’s global business environment makes good communication more important than ever. Those who lead virtual global teams need to be great communicators. They need to be able to persuade others, build trusting relationships, and motivate productive teamwork. To bring out the best in people and to find the common ground where true communication takes place, you need to understand the things that influence the way people communicate, including culture, gender, and generation. When you understand these influences, you can avoid miscommunication and misunderstandings, and you can help everyone focus on what’s really important—the business.
Part: 2
Title:Week 2: Communicating With Leadership Presence in the Workplace
Description:As you learn to do the things that leaders do—make decisions, develop a vision, talk to people and inspire them, manage productivity—you need to develop the skills that make you look, act, and speak like a leader. A personal brand will tell others what you value and what you promise; personal presence will help others see you the way you see yourself; and learning how to lead productive meetings will differentiate you as a leader who gets things done.
Part: 3
Title:Week 3: How to Handle Difficult Conversations
Description:Strong interpersonal communication skills are crucial in effective leadership. Tough conversations happen when we disagree about important issues, and knowing how to handle difficult conversations can keep a team or an organization running smoothly. In this module, you’ll learn how to handle disagreements and diverging opinions and how to use conflict to strengthen teams and organizations.
Part: 4
Title:Week 4: What to Say, and What Not to Say, in a Crisis Situation
Description:In this module, we will practice communication in the context of crisis situations. You’ll learn how to handle crisis responses, how to save your company’s good name, and who you should pay attention to when communicating about a crisis. Skillful crisis communication makes crisis management effective.
This course covers communication skills that engineering leaders use every day to motivate, inspire, and support the people in their organizations. Speaking and writing are basic leadership communication skills. (We covered these topics in the Specialization course 1 and 3.) However, leaders also need to be skillful interpersonal communicators. Modern business requires communication skills that are effective across cultures, generations, and genders. Communication is also a key skill in building your personal brand. Leaders need to look, act, and speak like leaders. Another important leadership skill is the ability to handle difficult, emotional communications with employees, supervisors, and colleagues. Finally, engineers are often at the center of crisis communication. In this course, you will learn 1. How to communicate in a global environment, 2. How to communicate across cultures, generations, and genders 3. How to use communication to build your personal brand, communicate your values, and your leadership promise 4. How to handle high-stakes, emotionally charged, difficult conversations with employees, supervisors and your colleagues 5. How to handle crisis communication Required Material Disclaimer- The purchase of a case study is necessary to complete this course, as it is tied to an assessment. This case is an excellent illustration of the typical business situations requiring skillful handling of difficult conversations. Currently, the cost associated with this case study is $8.95 USD and is subject to change. Selected materials courtesy of Communiation Faculty at Rice University - all rights reserved.
