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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/intercultural-communications
课程评论：没有评论
课程名称：成为全球化工作场所的一部分 课程概述：本课程旨在提高学习者在跨文化环境中沟通的信心和适应能力，尤其是在承担领导责任并进行影响力传播时。课程重点在于提升学习者的职业形象，以便在组织内外与利益相关者进行熟练的互动与跨文化沟通，包括跨部门工作团队、客户及外部合作伙伴。学习者将学习并应用良好的信息组织实践，利用视觉辅助工具和肢体语言进行演示，同时在具体情境中展现出更高的文化敏感性。总的来说，学习者将掌握在工作场所中展示说服性口头和跨文化沟通的技能，涉及与关键利益相关者的对话和演示以及对团队成员的有效任务分配。 在本课程结束时，学习者将能够： - 分析职场同事的动机因素。 - 认知文化对动机因素的影响。 - 批评和撰写针对工作团队和关键利益相关者交流的说服性口头交流产品（例如对话脚本）。 - 应用有效的PowerPoint幻灯片设计原则，并考虑文化敏感性。 - 识别并采用语音和肢体语言的策略，以进行吸引人的演示。 课程大纲： 部分一：模块1：在工作场所中沟通影响力 描述：本模块识别动机的原因，文化对动机因素的影响，以及与职场同事进行说服性沟通的结构。 部分二：制作有效的演示 描述：本模块将应用有效演示的原则，使用视觉辅助工具、语音和肢体语言，并考虑文化敏感性。 部分三：与外部利益相关者和同事互动 描述：在本模块中，学习者将掌握在工作场所中进行谈判的技能，这可能包括与关键利益相关者的对话和演示，以及对团队成员的有效任务分配。
Part: 1
Title:Module 1: Communicating Influence in the Workplace
Description:This module identifies the causes of motivation, the impact of culture on factors of motivation and the structure of persuasive communication carried out with workplace counterparts.
Part: 2
Title:Make Effective Presentations
Description:This module will apply the principles of effective presentation using visual aids, voice and body language, with consideration for cultural sensitivity.
Part: 3
Title:Engaging External Stakeholders and Counterparts
Description:In this module, learners will acquire negotiation skills in a workplace contexts which may include dialogues and presentations to critical stakeholders and effective task delegation to team members.
The final course aims to build learners’ confidence and adaptability when communicating in cross-cultural environments as they assume leadership responsibility to communicate influence in persuasive workplace contexts. The course focuses on enhancing learners’ professional persona for skilful engagement and intercultural communication with stakeholders within and beyond the organization, including cross-departmental work teams, clients and external partners. Learners will also discover and apply good practices in organising information, using visual aids and body language for presentations while demonstrating a heightened sense of cultural sensitivity in a given context. In all, learners will acquire skills to demonstrate persuasive verbal and intercultural communication in workplace contexts which may include dialogues and presentations to critical stakeholders and effective task delegation to team members. At the end of this course, learners will be able to: - Analyse factors of motivation among workplace counterparts. - Recognise the impact of culture on factors of motivation. - Critique and craft persuasive verbal communication products (i.e. script of dialogue) for exchanges with work teams and critical stakeholders. - Apply principles of effective PowerPoint slide design with consideration for cultural sensitivity. - Identify and adopt strategies on the use of voice and body language for engaging presentations.
